Mobile Associate, Store in Store - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Thats how were UNSTOPPABLE for our employees!

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COMPANY WITH A BEATING HEART.
At T-Mobile, were not just about wirelesswere about connecting people to their world in ways that matter. We lead the industry in value, network, and customer experience, and were on a mission to be the best in the world at what we do.

Thats where you come in.

As a Mobile Associate Store-in-Store (SiS), youll be the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. You excel in a high-traffic environment where technology constantly evolves, and customer needs change. Whether youre educating, demonstrating, or recommending solutions, youre happy to provide outstanding experiences and help customers stay connected to what matters most.

Job Responsibilities:

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location.
  
  You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Join the Un-Carrier Movement

At T-Mobile, were people-focused and purposeful
. If youre looking for a career with real growth, unlimited earning potential, and unbeatable perks
, apply today.

Education:

• High School Diploma/GED (Required)

Work Experience:

• 6 Months Of Customer Service and/or Sales Experience, Retail Environment (Preferred).
• Customer Satisfaction:
  Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. Effective At Balancing Customer Experience And Performance Goals (Required).
• Team Building:
  Desire To Be A Part Of The Game-Changing T-Mobile Store Team. Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues. (Required)
• Retail Sales:
  Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel:

• Travel Required (Yes/No):
  
  No

DOT Regulated:

• DOT Regulated Position (Yes/No):
  
  No
• Safety Sensitive Position (Yes/No):
  
  No

Hourly Base Pay: $19.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.

All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to…