Mobile Associate, Store-in-Store - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

A COMPANY WITH A BEATING HEART. At T-Mobile, we’re not just about wireless—we’re about connecting people to their world in ways that matter. We lead the industry in value, network, and customer experience, and we’re on a mission to be the best in the world at what we do.

That’s where you come in.

As a Mobile Associate – Store‑in‑Store (SiS), you’ll be the face of T‑Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. You excel in a high‑traffic environment where technology constantly evolves, and customer needs change. Whether you’re educating, demonstrating, or recommending solutions, you’re happy to provide outstanding experiences and help customers stay connected to what matters most.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile’s warehouse/club member benefits.
• Complete training on the T‑Mobile store‑in‑store experience, new skills, products, and processes, and knowledge of systems and reference resources. Continuously learn and improve your skills to provide the best possible experience for our customers. Perform skills practice, knowledge sharing, and store operations.
• Provide excellent customer experiences, be friendly, and engage with customers. Establish rapport, trust, and loyalty with every interaction. Proactively attract potential customers to drive sales activity. Follow up with customers, collect referrals, handle B‑Back processes, and form relationships with new and existing customers.

At T‑Mobile, we’re people‑focused and purposeful. If you’re looking for a career with real growth, unlimited earning potential, and unbeatable perks, apply today.

Education

• High School Diploma/GED (Required)

Work Experience

• 6 months of customer service and/or sales experience in a retail environment (Preferred).
• Passionate customer advocate with desire to be yourself when connecting and having fun with customers. Effectively balance customer experience and performance goals (Required).
• Team building: desire to be a part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues (Required).
• Retail sales: competitive drive and confidence to succeed in a fast‑paced sales environment (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

• Travel required:
  
  No.

DOT Regulated

• DOT regulated position:
  No.
• Safety sensitive position:
  No.

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

And since we are all owners, every employee at T‑Mobile is eligible for an annual stock grant.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases: medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays—approximately 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually—paid parental and family leave,…