Retail Manager

Role Overview

Sodexo is seeking an experienced Retail Manager 3 at Northern Arizona University (NAU) in Flagstaff, AZ!

NAU is a public research university known for its strong sense of community, outdoor lifestyle, and student‑focused campus, serving as an academic and cultural hub of Northern Arizona. This beautiful campus, with a diverse retail dining environment, features multiple retail units, both self‑operated and nationally branded. Strong on‑site specialist support is also provided by dedicated Marketing, Finance, Culinary, and HR Directors.

• Identify customer needs and expectations
• Ensure that Sodexo and customer goals are aligned and met
• Educate and develop rapport with clients and promote partnerships
• Promote a customer/client centered culture that strives to exceed customer and client needs
• Maintain and improve service level resulting in increased customer satisfaction
• Ensure all HAACP standards are followed
• Demonstrate resourcefulness and quick responsiveness to client and customer requests

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

• A history of strong leadership and excellent communication skills
• Prior experience promoting national brands with clients and customers in a campus environment
• Proven client relationship and customer service skills

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.