Member Specialist

Position Summary

Members of this role provide front‑line service to Sam’s Club members, oversee checkout and entrance/exit areas, resolve member concerns, maintain merchandise and safety standards, train colleagues, and ensure compliance with all company policies and security procedures.

• Deliver member service, maintain checkout area, and resolve member issues and concerns.
• Promote Sam’s Club products and services and provide guidance on self‑service technology.
• Process member purchases, assist with payments, returns, refunds, and exchanges in accordance with company policies for various membership and payment types.
• Execute safety sweeps and follow company safety and security standards, including reporting unsafe situations.
• Handle merchandise properly, correct unsafe situations, and report to facility management.
• Maintain entrance and exit areas, acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions, locating merchandise, organizing items, and transporting items while maintaining a safe shopping environment.
• Review member receipts, safeguard company assets, observe and communicate potential criminal activity, and maintain required documentation.
• Execute emergency response procedures and ensure compliance with security and safety practices.
• Train new Member Frontline Services associates on company processes, new technology, and program rollout.
• Provide continuous learning and process improvement opportunities.
• Handle returns according to policy, zone the area, and identify shrink and damages.
• Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, and partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvement opportunities; and adapt to change.

• Retail experience, including operating front‑end equipment such as a cash register, and working with mobile retail applications.

1851 E Butler Ave, Flagstaff, AZ 86001‑5911, United States of America

The hourly wage range for this position is $21.00 to $29.00. Additional premiums up to $3.00 per hour may apply based on schedule, location, season, or specific work performed.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k) plan, stock purchase program, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: a company‑paid education benefit program for full‑time and part‑time associates covering high school completion, bachelor’s degrees, English language learning, and short‑form certificates; tuition, books, and fees are fully covered.