Account Manager- Service​/Repair; Phoenix​/Flagstaff​/Prescott

Account Manager – Service/Repair

Location:

Phoenix, Flagstaff, Prescott, AZ.

Responsible for securing and maintaining service accounts and repair work while building strong relationships with new and existing customers to achieve branch revenue goals.

• Exceed sales goals and quotas by leveraging company tools for service and repair growth and cancellation reduction.
• Manage service accounts by visiting Tier 1, 2, and 3 customers within the assigned territory, developing ongoing relationships and understanding customer needs, including engagement with BOMA and other relevant groups.
• Develop capital plans for customers to address short‑ and long‑term building needs.
• Maintain comprehensive knowledge of company products through training, factory equipment manuals, supplier information, and local elevator code requirements.
• Prepare repair job proposals by estimating labor and other costs using estimating software; obtain price estimates from suppliers and calculate manually when needed; review blueprints, survey equipment, and coordinate with operations personnel for approvals.
• Prepare service contract bids, including blueprint reviews and equipment surveys, and coordinate with operations personnel for approvals.
• Receive and respond to written and oral questions regarding quoted repairs and service contracts; perform follow‑up with customers on all proposals.

• Bachelor’s degree or equivalent experience required.
• Minimum 1 year of business‑to‑business sales experience required.
• Strong attention to detail and proactive follow‑up skills.
• Demonstrated success in a fast‑paced environment.
• Outstanding ability to build and nurture relationships with customers, team members, and cross‑functional colleagues.
• Excellent time management, organizational, and presentation skills.
• Salesforce experience (preferred).
• Ability to read and interpret architectural and/or blueprint drawings (preferred).

Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered:

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company‑paid short‑ and long‑term disability insurance
• Company‑paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company‑paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match (dollar‑for‑dollar match on first 5% contributed)

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (eligible after 90 days of full‑time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This description is provided as a general outline of benefits and compensation and is not a substitute for applicable plan documents or company policies.