Mobile Associate, Store-in-Store - Retail Sales

Job Summary

As a Mobile Associate – Store-in-Store (SiS), you will represent T‑Mobile within a warehouse or club kiosk, engaging customers, demonstrating products, and delivering exceptional service in a fast‑paced environment.

• Proactively engage with customers, using digital tools to educate and showcase T‑Mobile’s benefits.
• Complete comprehensive training on the store‑in‑store experience, product knowledge, and operations, continually improving skills.
• Build rapport, trust, and loyalty with customers, exceeding service expectations and driving sales activity.

• High School Diploma or GED (Required)

• 6 months of customer service and/or sales experience in a retail environment (Preferred).
• Demonstrated passion for customer advocacy, balancing experience with performance goals (Required).
• Ability to work collaboratively with peers and store leaders, sharing best practices and resolving issues (Required).
• Competitive drive and confidence to succeed in a fast‑paced sales environment (Required).

• Must be at least 18 years old.
• Legally authorized to work in the United States.

• Travel Required:
  
  No
• DOT Regulated Position:
  No
• Safety Sensitive Position:
  No

Hourly base pay of $19.50 plus $5.00 per hour training pay. After 90 days of training, eligible to promote to Mobile Expert and earn an annual incentive target of $18,000. All employees receive a guaranteed $20/h inclusive of base and incentives.

Eligible employees receive medical, dental, vision, 401(k), employee stock grants, paid leave, and household discounts. For full details, visit the company benefits website.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship, veteran status, disability, or any other protected characteristic. Discrimination, retaliation or harassment based on these factors will not be tolerated.

If you require reasonable accommodations due to a disability at any stage of the application or interview process, please contact Applicant Accommodation@t‑ or call 1‑844‑873‑9500. This channel is not for applying for or inquiring about a position.