Account Manager- Service​/Repair; Phoenix, Flagstaff or Prescott

Account Manager – Service/Repair – Phoenix or Prescott or Flagstaff, AZ

Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manages service accounts by visiting with Tier 1, 2 and 3 customers within the assigned territory to develop ongoing relationships and build an understanding of their needs and wants, including BOMA and other associated groups.
• Develops capital plans for customers to address their short- and long-term building needs.
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, and develops knowledge of local elevator code requirements.
• Prepares repair job proposals by estimating labor and other job costs using estimating software; for items not in the program, obtains price estimates from suppliers and manually calculates. Reviews blueprints, surveys equipment, and interfaces with operations personnel for additional input and approvals.
• Prepares service contract bids, reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel.
• Receives and responds to written and oral questions related to quoted repairs and service contracts, and performs follow-up with customers on all service and repair proposals.

• Bachelor’s degree or equivalent experience required.
• Minimum 1 year of business-to-business sales experience required.
• Strong attention to detail with proactive follow‑up skills.
• Demonstrated success in a fast‑paced environment.
• Outstanding ability to build and nurture relationships with customers, team members, and cross‑functional colleagues.
• Excellent time management, organizational, and presentation skills.
• Salesforce experience (preferred).
• Ability to read and interpret architectural and/or blueprint/drawings (preferred).

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company‑paid short‑ and long‑term disability insurance
• Company‑paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company‑paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match:
  Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.
• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)

Eligible employees will receive benefits as described in the applicable plan documents, which are not a substitute for the company policies.