Sales Manager

Minimum Qualifications

Bachelor’s Degree in Hotel Management, Business Administration or related field plus a minimum of three (3) years hotel/resort sales experience, preferably in a 4-star/4-diamond property. Must be proficient in the use of Microsoft Office applications, and PMS systems such as Agilysys Visual-1 or LMS. Must have exceptional interpersonal, customer service and negotiating skills. Must have strong written and oral communication skills.

Knowledge of the casino industry preferred. Must be detail-oriented with strong organizational and multi-tasking skills. Must have strong working knowledge of banquet functions, room set-ups, A/V, and Food and Beverage. Must meet all knowledge, skills and abilities. Must be able to obtain/maintain any necessary licenses and/or certifications. Must be twenty-one (21) years of age. Valid Driver license. No felony, theft or stealing convictions.

Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Navajo preference.

• Extensive knowledge of negotiation and sales associated with the hotel industry.
• Excellent written skills to produce sales and marketing communication that properly reflects the resort’s image.
• Excellent speaking and presentation skills.
• Ability to perform critical analysis.
• Ability to manage extensive amounts of information.
• Considerable ability to listen effectively.
• Ability to work effectively both independently and as a team member.
• Ability to manage and organize complex projects and establishes priorities consistent with department/resort objectives.
• Ability to effectively interact department heads, customers and team members, which may require high levels of patience, tact and diplomacy.
• Ability to manage multiple projects, meet and work effectively under time and resource constraints.

While performing the duties of this job, the employee may be required to stand for prolonged periods, walk; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory and verbal communications skills. The employee must occasionally lift and/or move up to 25 pounds. Frequent local or regional travel, using personal vehicle. Periodic domestic travel required. Occasional competitive property visits, industry & other meetings/events.

Work is generally performed in an office setting with a moderate noise level. Occasional work is performed in a Casino setting with a high noise level. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required.

• Solicit, negotiate and confirm new and repeat business through various efforts (outside sales calls, telemarketing, direct mail, referrals, networking, internet prospecting, etc.) to maximize revenues to meet/exceed goals. Efforts are to be in compliance with established company sales process standards.
• Record, notify and coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Create and distribute effective internal and external communication (written and verbal).
• Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends.
• Develop and continually enhance relationships with key corporate, business and travel industry accounts.
• Maintain accurate, legible records and files consistent with established automated or manual sales system.
• Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
• Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
• Represent property at various trade shows.