Shelter Coordinator

Weekend availability required.

Locations available:
The Crown or the Lantern.

Shifts available: 3 PM–11 PM, and 11 PM–7 AM.

• Practice informed decision making, honesty, transparency, and appropriate rapport building with staff, clients, and all community partners. Maintain a positive working relationship with coordinators, case managers, and on‑site service providers to ensure continuity of care.
• Provide quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
• Complete all required documentation throughout shift in an accurate, honest, and timely manner.
• Must be willing and able to access and communicate effectively with FPD, FFD, EMS, non‑emergency PD, Terros, and any other emergency service in the community.
• Enter data for check‑in for both HMIS (if trained in HMIS) and in‑house methods for tracking clients.
• Work closely with lead coordinators/assistant manager/shelter manager to help keep shelter operations effective.
• Ability to work with people in crises, including those with mental illnesses, addictions, and criminal backgrounds without judgement.
• Must have or be able to obtain a Level 1 Fingerprint Clearance Card.

• Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal background, and individuals with disabilities.
• Knowledge and understanding of Flagstaff Shelter Service resources, and ability to navigate community resources for clients.
• Knowledge and skill to provide and model de‑escalation and conflict mediation for shelter clients and staff.
• Ability to intervene and appropriately de‑escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is always maintained.
• Knowledge of operating basic computer software programs and systems.
• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Skills in active listening and critical thinking.
• Skills in sound judgement and decision making.
• Skills with strong written and verbal communication.
• Ability to be dependable in attendance and job performance.
• Ability to multitask and perform well under pressure.
• Ability to be flexible and adaptable to the changing needs of the organization.
• High school education, GED, or the equivalent.
• Experience working in a human services field required or equivalent knowledge, skills, and abilities preferred.
• CPR/First Aid Certification preferred.
• Food Handlers Card will be required.
• Driver’s License preferred.
• Ability to function both independently and in a team environment.