Social Services Case Worker - Health and Human Services

Social Services Case Manager

Under general supervision performs work of moderate difficulty in social services case management for low-income clients; performs related work as assigned.

(Illustrative Only)

• Interviews and elicits pertinent information from persons applying for assistance
• Conducts comprehensive assessments with individuals and families to identify strengths and areas of need
• Interprets rules and regulations regarding eligibility for a range of programs
• Works with clients to develop individualized case plans, including specific goals and success strategies
• Provides referrals and information about other service providers, alternative assistance available, client responsibility and appeal rights
• Supports clients in meeting short and long-term goals throughout the term of the case plan
• Maintains and works with funding allocations
• Provides follow-up and case plan review and revision as needed
• Coordinates services with other agencies and makes presentations
• May conduct home visits
• Compiles data to prepare records and reports
• Attends required meetings and trainings

Essential functions of this position include: driving; sitting for computer entry, typing, answering telephones, etc; working with and around other staff, administration, inmates and citizens, etc; dealing with interruptions; repetitive motion (hand / wrist) for computer and phone work; vision acuity (near / far); hearing and speech for ordinary conversation; touch and finger dexterity for using radios, intercoms, telephones and computers.

Four years of experience of progressively responsible experience in social services work OR Associate degree in a related field working with children and families and three years of experience of progressively responsible experience in social services work OR Bachelor's degree in a related field working with children and families and two years of experience of progressively responsible experience in social services work OR Any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

A fingerprint clearance card is required. Case Management Experience, Financial Literacy Skill-Building Experience, Bilingual (Spanish and/or Navajo preferred) are preferred.

Working knowledge of:
Challenges and needs of the low-income population, Available community resources, Methods and procedures used in determining eligibility for social services, Funding allocations, Interviewing and investigative techniques, Principles and practices of case management. Skill in:
Eliciting information through intake screening interviews and financial documentation, Interpersonal communication with culturally diverse clients, Operation of various office equipment, including applicable software. Ability to:
Assess the needs of low-income people and identify appropriate solutions, Demonstrate tact, initiative, and sound judgment under challenging circumstances, Work well with people of diverse social, cultural, and economic backgrounds, Maintain strict confidentiality, Prepare and maintain accurate documentation and records, Work safely and support the culture of workplace safety, Establish and maintain effective working relationships with employees, other agencies, service providers, and the public, Follow written and verbal instructions, Communicate effectively verbally and in writing.

Coconino County is an Equal Opportunity Employer. Ameri Corps, Peace Corps and other national service alumni are encouraged to apply.

Coconino County offers a comprehensive employee benefits package to regular employees working 30 or more hours per week that includes:
Vacation/Annual Leave, Sick Leave, 10 Holidays Per Year, Health Care Insurance, Dental Plan, Vision Plan, Group Life Insurance, Pre-Tax Deduction Plan, Sick Leave Conversion Plan, Personal Day Purchase Program, Vacation Sell Back Program, Tuition Reimbursement Program, Wellness Program, Long-Term Disability, Arizona State Retirement System, Employee Assistance Program, On-going Training Opportunities, Free bus transportation/ Eco Pass bus pass. Elective Coverage includes:
Dependent Medical, Dental, and Vision, Supplemental Life (for employees & dependents), Flexible Spending Account, Health Savings Account, Tax-deferred investment program, Accidental and Disability Insurance, Short Term Disability.