Operations & Project Coordinator

Operations & Project Coordinator

Paul Davis Restoration of Downriver Detroit is building a reputation as the most reliable, responsive, best-documented restoration company in Southeast Michigan. That reputation is earned one job at a time. It is earned through: fast response times, excellent communication, clean documentation, operational consistency, accurate project flow, zero surprises to customers or adjusters, and projects that move quickly without chaos.

This role exists to protect operational speed, documentation quality, communication standards, compliance, and project flow across the life cycle of every job. The Operations & Project Coordinator is not a passive administrative position. This role is operational infrastructure. This position directly supports the operational performance of the Mitigation and Field teams while helping maintain workflow, communication, and compliance across the company during changing workload demands.

The goal is simple: no surprises. No preventable delays. No jobs falling through the cracks.

• Lead Intake, Phone Coverage & Dispatch Support
• Job File Management & Operational Quality Control
• Compliance, Workflow Accountability & Operational Follow-Through
• WIP Meetings & Operational Visibility
• Customer, Adjuster & Communication Support
• Vendor, Supply & Operational Logistics Coordination
• Invoicing, Documentation & Collections Coordination
• Survey, Review & Reputation Management

• Urgency
• Consistency
• Follow-through
• Communication
• Accountability
• Organization
• Operational awareness
• Meticulous attention to detail

• Job Cycle Time ≤ 10 Days Mitigation ≤ 90 Days Reconstruction
• Net Promoter Score (NPS) ≥ 80
• Operations Scorecard ≥ 80
• Revenue vs Cost Ratio ≥ 1.3
• Job Cost ≤ 60%
• Zero preventable compliance failures
• Zero overdue critical compliance tasks
• Zero preventable invoice delays caused by missing documentation
• Fast, accurate intake and dispatch response times
• High customer communication consistency
• Increased review volume and referral generation through operational excellence

Required

• High school diploma or GED
• Valid driver's license and insurable driving record
• Strong written and verbal communication skills
• High degree of urgency and responsiveness
• Meticulous attention to detail
• Strong organizational and follow-through skills
• Comfortable holding others accountable respectfully and directly
• Ability to work independently in a deadline-driven environment
• Strong computer and software skills using Windows, Office, web browsers, and operational software systems
• Ability to learn industry platforms quickly

Preferred

• Restoration, mitigation, construction, insurance, or project coordination experience
• Experience with RMS/DASH, Xactimate, Claims Force, Valudate, Docusketch, SharePoint, or related software
• Experience in customer service, operations coordination, or workflow management
• Experience supporting high-performance teams in fast-paced environments

• Projects move faster
• Communication improves
• Adjusters receive fewer surprises
• Documentation stays clean
• Customers feel informed
• Invoices go out faster
• Collections improve
• Field teams stay supported
• And ownership spends less time chasing preventable operational problems

This role directly supports the long-term growth, reputation, and operational excellence of Paul Davis Restoration of Downriver Detroit. We are building a company known for speed, excellence, professionalism, communication, and execution. This role is a critical part of that mission.

This role primarily operates during standard business hours, Monday–Friday. Due to the emergency-service nature of the restoration industry, this position will participate in limited rotational after-hours communication coverage as assigned. After-hours responsibilities may include:

• Receiving and responding to calls escalated from the company answering service
• Gathering accurate loss information and documenting/entering emergency intake/claim details
• Coordinating communication with ownership or field management when required
• Supporting customer communication and operational…