Quality Customer Technical Service Representative

Job Classification:
Hourly/Salary, Full-time

Supervisor:
Quality Manager

Job Responsibility

Summary:

Voice of customers and processors. Staying involved with necessary improvements of overall COPQ metrics.

• Must have valid driver’s license and reliable transportation.
• Preferred Metallurgical degree.
• Minimum 2 years working with flat roll sheet or coil.
• Minimum 6 months interacting with suppliers or customers.
• Preferred knowledge of exposed inspection techniques.
• Must be well spoken and able to work with all departments to implement change.
• Must be able to work in a fast pace environment as well as multi-task.
• Must be organized and capable of retaining records.
• Ability to use measurement tools.
• Must have Microsoft Office experience.
• Ford Q1 ERMA system.
• Knowledge of steel making, processing, stamping, and welding.

• Interaction with customers in resolution of non-conformances, continuous improvement, new business opportunities.
• Interaction with plant, suppliers, and processers in material dispositions and corrective actions.
• Drive root cause investigation and PCA implementations.
• Disposition of held material.
• Assisting with internal/external containments when necessary.
• Write Customer and Vendor Claims.
• Acknowledge customer concern by the end of the day.
• Communicate with the team if you are working on a claim so we are not working on the same one.
• Spec Approval.
• Claims that need to be entered into customer portals.
• Assist in Manufacturing Audits.
• Disposition of hold and rework materials daily.
• Review scrap reports daily.
• Monitor and manage customer and vendor claims.
• Feed forward map dispositions.
• Visit customers multiple times a week / rework material onsite.
• Any assignments given by Quality Manager / Director of Quality.