Product Security Platform Operations Analyst

Overview

Role Overview This role provides day-to-day operational and administrative support for a Med Tech product security AI platform. The individual will support product security assurance workflows, onboard new product teams, and act as a key point of coordination between users and the platform vendor. The role requires strong organization, clear communication, and the ability to work independently in a regulated environment.

• Perform daily operational tasks within a Med Tech product security AI platform to support product security assurance workflows
• Execute routine platform administration activities, including configuration updates, user access management, and data maintenance
• Support onboarding of new product teams, including user setup, delivery of basic training sessions, and distribution of reference materials
• Provide ongoing user support by responding to questions, troubleshooting issues, and escalating defects when needed
• Log, track, and follow up on bugs, issues, and enhancement requests with the platform vendor through resolution
• Execute assigned platform and process improvement tasks aligned to agreed work plans
• Produce routine operational metrics and summaries to support reporting and visibility
• Document processes, updates, and changes to ensure continuity and effective knowledge transfer
• Work independently on assigned tasks, escalating risks, issues, or blockers as appropriate

• Experience administering or supporting IT systems or enterprise applications in an organizational environment
• Ability to train, guide, and support users on platform functionality and workflows
• Experience logging, tracking, and managing issues and service requests with strong organizational skills
• Clear written and verbal communication skills, particularly when working with non-technical users

Atlas is a global strategic consulting firm, focused on the Life Sciences industry. Our services include Management Consulting, Managed Services and Agile Services. Global pharmaceutical companies and emerging players in life sciences depend on Atlas consultants to ensure they have the capabilities that will give them the ability to succeed. We are seeking Atlas IMPACT Makers who are ready to lead and innovate in dynamic environments.

IMPACT Makers embody the principles of Atlas, driving transformative change and delivering outstanding results.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion in our workplace and are committed to creating an environment where everyone has an equal opportunity to succeed