PC Analyst

Position Summary

The PC Analyst’s role is to support and maintain computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, equipment, Operating Systems and software while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Encounters with end users primarily originate over the phone and this position provides daily phone support at the Customer Care Center.

All Encounters are documented through an ITSM ticketing system.

This position may require on-call responsibilities and rotational shift coverage (first, second and third shifts in addition to holidays).

This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.

Required:

• High School Diploma or Equivalent

Preferred:

• Associate's Degree Certificate in Computer Science or related study and/or Advanced Specialized or Technical Training in Computer Science or related study.
• Bachelor’s Degree in Computer Science or related study.

Required:

• 1-2 years Computer Support Experience, Call Center/Phone Support Experience.

Preferred:

• 2-5 Years Computer Support Experience, Call Center/Phone Support Experience, Healthcare IT Experience.

Required:

• Valid driver's license.

Preferred:

• CompTIA A+ (Computing Technology Industry Association)
• ITIL (IT Infrastructure Library)
• MCSA (MS Certified Solutions Associate)

Required:

• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, scanners, etc. Detail oriented with quality phone skills; experience with supporting PCs, WYSE terminals, printers as well as basic networking as it relates to client access.

Preferred:

• Google Suite Applications knowledge.
• Networking
• GSuite
• MS Office

Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.

The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant’s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).