Junior Fraud Investigator - Shakepay Evenings

Position: Junior Fraud Investigator Role - Shakepay Evenings
Join Shakepay as a Junior Fraud Investigator during evening hours, focusing on fraud case investigations and enhancing customer support experiences. A fantastic opportunity to grow in the financial crime industry awaits.

In this evening role, you will be part of Shakepay's dedicated fraud team, aiding in the investigation of fraud cases while providing excellent customer service. Responsibilities include reviewing fraud alerts, encouraging best practices, and collaborating with Customer Support. Candidates should possess a foundational understanding of digital currencies and demonstrate strong interpersonal skills to connect with customers affected by scams.

Key Responsibilities:

• Assist in gathering documentation related to fraud cases

• Support customers through fraud-related issues promptly

• Manage fraud alerts and collaborate with teams effectively

• Utilize internal fraud tools to make informed decisions

• Participate in ad-hoc fraud projects for process improvements

Requirements:

• 1+ years in fraud investigation or relevant experience

• Familiarity with digital currencies is essential

• Strong communication skills, both written and verbal

• Experience with fraud tools or financial crime investigations

• Ability to work reliably and make sound decisions

Advance your career at Shakepay while securing customer trust in digital finance.
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