Billing Clerk Intermediate - Onsite

Job Summary

The University of Michigan-Flint invites applications for the position of Billing Clerk Intermediate. This role supports third-party billing processes and includes follow-up on unpaid accounts to help ensure timely resolution. The Billing Clerk reports to the Accounts Receivable Manager and works collaboratively with the Cashier, Student Accounts team, and other campus departments.

• Oversee the full third-party billing cycle, from invoice creation through payment posting and reconciliation.
• Coordinate billing for sponsors including U.S. military branches, federal and state agencies, foreign governments, and employer partners.
• Partner with the K-12 department and multiple school districts to bill Dual Enrollment and Early College programs.
• Conduct ongoing follow-up to ensure timely payment receipts; initiate re-billing and resolution steps as needed.

• Communicate with third-party payers via email, phone, online portals/websites, and in-person interactions.
• Partner with management and campus departments to proactively outreach to students with outstanding balances.
• Contact students with past-due balances using approved methods: letters, email, phone, text messaging.
• Document and maintain accurate records of all communications and follow-up activity.

• Verify, post, and reconcile third-party payments; evaluate accounts and initiate refunds when appropriate.
• Assist students with establishing repayment plans and deferred payment agreements.
• Respond to account inquiries and provide supporting documentation related to charges, payments, and balances.
• Support core accounts receivable functions, including monthly billing, late fee assessment, holds, monthly collection statements, and collections follow-up.
• Process petty cash transactions and support the balance/reconcile the fund.
• Prepare the monthly bank reconciliation.

• Provide responsive, professional service to students, parents, university departments, and third-party agencies via in-person, phone, and email.
• Interpret and explain University of Michigan policies and procedures related to student accounts.
• Resolve routine issues independently and elevate complex matters as appropriate.
• Ensure compliance with FERPA and institutional privacy requirements.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Two or more years of relevant experience, including customer service, accounts receivable, and third-party billing.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools (Gmail, Chat, Drive, Calendar, Docs, Sheets, Forms).

• Generous time off
• A retirement plan with two-for-one matching contributions after 12 months of eligible service with immediate vesting.
• Comprehensive health insurance options
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses.

• Location:
  
  Flint Campus, Flint, MI
• Salary: $34,300.00 - $42,900.00
• Work Mode:
  Onsite
• Full-Time, Regular, Nonexempt

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.