Staff Assistant II – Library Services

Position Summary Information

Position Summary The Staff Assistant II – Library Services serves students, faculty, staff and members of the community at the Mott Community College Library in a transaction-intensive, high profile department. The Staff Assistant II is the most constant public face of the Mott Community College Library, interacting with several thousand library patrons annually, and performs a variety of duties in the delivery of library customer service.

The Staff Assistant II actively contributes to a work environment that is dedicated to the successful operation of the library for users, including a commitment to ongoing professional development, effective communication practices, frequent review of policies and procedures, and a willingness to assist others.

The Staff Assistant II – Library Services works under the general oversight of the Director of Library Services and is responsible for supervising and coordinating the work of the Public Services Aides (2.5 FTE). As the Work Group Leader for the Public Services Aides, the Staff Assistant II – Library Services participates in the selection process for Public Services Aides and is expected to provide training, direction, and guidance as the Aides perform daily tasks.

• Minimum of Associates Degree or higher.
• One year of experience delivering quality customer service in a library setting or in a setting that requires problem solving on customer requests and the ability to exchange information and interface effectively with customers clearly and concisely.
• Ability to appropriately use and demonstrate proficiency with standard office productivity software and tools, including intermediate level proficiency with MS Word and basic level proficiency with Excel.
• Proficient computer keyboarding ability and experience.
• Experience handling money in a library setting or with retail cashiering.
• Experience with efficiently organizing, managing and retrieving large amounts of data.
• Ability to address difficult matters with library users, calmly and fairly. Ability to serve library patrons in a consistently tactful, sensitive, and considerate manner and exhibit a strong identification with the service needs of students, faculty and other library patrons.
• Ability to handle multiple tasks and projects simultaneously.
• Excellent communication skills, both orally and in writing.
• Ability to meet deadlines responsibly.
• Ability to maintain confidentiality of highly sensitive student and patron records such as social security numbers, birthdates, addresses, and phone numbers, or other information in Datatel or the integrated library system.
• Ability to work under pressure in a dynamic work environment while adapting to ever changing program demands and priorities.
• Ability to work independently and with a high level of accuracy.
• Ability to analyze complex problems and make informed decisions with a minimum of supervision.
• Ability to communicate and work effectively with a culturally diverse population.

• Academic library experience.
• Library Technician Associates degree.
• Intermediate level proficiency with Excel.
• Familiar with Koha automated library system.
• Familiar with college information systems.
• Experience with invoicing, accounts receivable, collections, accounting procedures, or using an integrated data information system for business operations.

With or without accommodation, the employee in this position must be able to move about the entire library building and be in a position to assist library patrons. The employee must be able to operate and constantly use a personal computer, communicate with others in person and via telephone, and…