Customer Service Representative

Pay: $17/hr + monthly performance bonuses/commission

The Customer Sales Representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK customers through in-depth knowledge of company products and services.

Responsibilities

* Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services

* Asks open-ended, probing questions to determine customer requirements and expectations

* Directly and accurately inputs information in to "Movers Who Care" software to estimate cost for customers, as well as scheduling needs for movers, drivers, and trucks

* Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications

* Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability

* Complies with federal, state, and local legal requirements when scheduling moving services and staff

* Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections

* Prepares all move-related paperwork and documents on a daily basis

* Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints

* Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns

* May assist management with scheduling and tracking of movers and drivers in accordance with move requirements

* May prepare various reports for management as well as gather research and statistics

* May prepare proposals, letters, mass mailings, and other miscellaneous correspondence

* May participate in various marketing activities including networking, business expos and charitable move coordination

* Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays

* All other duties as assigned

Requirements

* High school diploma or general education degree (GED) is required. Associates degree in related field preferred

* A minimum of six months to one year of customer service and/or office experience is required;
Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred

* Excellent customer service skills (friendly, courteous and helpful)

* Effective listening and communication skills

* Good grammar, voice and diction

* Good organizational and time management skills

* Ability to analyze and solve problems effectively

* Accurate; consistent attention to detail

* Demonstrated understanding and application of effective selling strategies and techniques

* Confidence to initiate customer contact, and comfortable asking for the sale

* Strong team player who works productively with a wide range of people and personalities

* Comfortable in a fast-paced environment; able to adapt quickly to changing priorities

* Basic computer and keyboarding skills

* Able to perform basic business math

* Able to present a professional image at all times to customers and vendors

* Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Flint, Michigan. The employer at this location is JARRS Inc.