Direct Teller

Flint, Michigan — Direct Payment Teller #1055892

If you’re looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.

• The Payment Processing Teller is required to handle basic customer interactions, payment processing, accurate balancing of company funds and records, and overall credit and collections tasks typically received in person or by mail and according to company policy and procedures.

• Process 7,000 monthly bill payments by accepting cash, check or money orders
• Answer general customer account questions
• Complete identity verification for new utility service customers
• Provide excellent customer service
• Work independently in an office-related setting
• Maintain organizational standards within assigned office
• Control losses by following policies and procedures
• Process payments accurately without errors
• Perform to accuracy standards without exceptions

• Cash handling experience and comfort in handling large sums of currency
• Knowledge of Microsoft Office programs (Word, Excel, Outlook)
• Typing speed of 40 words per minute and ability to perform standard/routine office tasks
• Ability to work independently and a track record of providing excellent customer service
• Excellent verbal communication skills and organizational skills
• Ability to maintain composure and professionalism with a challenging customer base
• Ability to accept and follow direction and departmental policies and procedures without exception (Preferred)
• Experience with SAP applications including Cash Desk
• Successfully pass a pre-employment background check and credit check (as required for cash handling positions)
• May provide occasional backup coverage to alternative direct payment office locations on a prearranged basis
• High school diploma or GED (College education preferred)

• High school diploma or GED (College education preferred)

• Medical and Dental (Fast Tek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match