Customer Service Representative

Job Description

Tru Green is looking for a customer service associate to deliver superior customer support throughout the day by answering calls and problem‑solving to help customers continue to live life outside. This role also involves upselling additional services to enhance customers’ outdoor living spaces.

• Deliver superior customer support by answering customer calls.
• Problem‑solve to help customers maintain lifestyle outside.
• Upsell additional services to customers looking to enhance outdoor living spaces.

• High standards for excellence, integrity and customer service.
• Excellent customer service skills and ability to resolve conflict professionally.
• Foundational sales skills to upsell products and services.
• Written and verbal communication skills for professional business interactions.
• Proficient computer skills, especially with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with social media applications (Facebook, Instagram, Linked In).
• Ability to learn and apply general knowledge of company, products and services.
• Ability to read, comprehend and adhere to instructions, processes and procedures.
• Attention to detail and basic mathematical skills.
• Good organizational and time‑management skills with punctuality.
• Ability to work independently and collaboratively as part of a team.
• Ability to talk and type simultaneously when interacting with customers.
• High‑school diploma or GED; or up to one‑year related experience and/or training; or an equivalent combination of education and experience.
• Associate degree from a two‑year college or technical school preferred.
• Fluency in English, both written and spoken.
• Physically located in the United States while performing this job.

USD 27,669.00 – 58,865.00, based on qualifications and experience.

• Medical/Dental/Vision insurance.
• Company‑matching 401(k) plan.
• Paid Time Off/Sick Leave.
• Training & Development.

6272 Taylor Drive, Flint, Michigan 48507

Tru Green is an Equal Opportunity/Affirmative Action Employer. We encourage diverse candidates to apply and are committed to hiring veterans.