HRL Front Desk Assistant F​/W ; Student​/Study

Responsibilities

Front Desk Staff Members are responsible for assisting residents and guests. In addition, front desk staff members are responsible for the following:

• Responding to inquiries at the desk and answering and responding to telephone calls
• Assist with HRL move‑in and move‑out procedures at the front desk and completing appropriate documentation (Move out Envelopes, Key Records, Room Condition Reports, etc)
• Checking in and out available equipment
• Check in and out of residents, guests, and visitors of residents
• Answering the desk phone professionally, taking detailed messages, and answering questions
• Assist residents/guest with maintenance requests
• Sort and distribute residents' mail and packages
• Assist residents who are locked out
• Maintain a clean and organized front desk/lobby area
• Complete paperwork and administrative assignments given by HRL main office and/or Hall Directors in a timely manner, including but not limited to equipment check‑out, emergency procedures, key issues, shift log, etc.
• Complete incident reports accurately and in a timely manner
• Keep supervisor informed about concerns, incidents, etc. regarding desk operations
• Attend mandatory staff meetings and trainings (both in‑person and virtual)
• Miscellaneous duties at the buildings' front desks, areas around the buildings, or around campus during the daytime desk shift.

• Ask for and check all resident and guest Mcards, building sticker, and guest pass of each person entering the building
• Sign in and sign out all guests
• Verify residents by checking MCard and verification prior to making new keys
• Confront policy violations that occur in the desk/lobby area
• Adhere to lockout procedures and key card distribution procedures
• Always be alert. Do not wear headphones and limit watching streaming services, social media, or television
• Have building cameras on one of the desk screens at all times (if applicable to residential building)
• Know emergency procedures and when it is appropriate to contact RAs on duty, DPS, Housing Office, etc.
• Participate and respond to fire alarm, severe weather, active shooter and other alarms or drills

• Serve as an information source to residents, parents, guests
• Respect and maintain confidentiality
• Promote an appreciation and respect for diversity within the community
• Be a positive role model for residents and other staff members
• Support and implement the mission and goals of Housing and Residential Life
• Model ownership and pride in facility
• Maintain a professional demeanor and attitude at all times
• Apologize for any issues reported and offer solutions to the best of your ability. Any situations you can not handle should be reported to the direct supervisor
• Serve as a concerned, non‑judgement, impartial desk assistant with a goal to resolve problems and issues
• Foster relationships with individual residents and staff by remaining accessible and approachable
• Attend required training and staff meetings during employment
• Help create an environment that enhances the overall Housing and Residential Life experience and team.
• Serve as a role model and abide by all policies outlined in the Community Living Standards at the University of Michigan
  - Flint and the Student Code of Conduct

• Be available to work midnight, early morning, weekend and over breaks
• Must be available to attend all training, meetings, and development sessions
• Must be available to work all assigned shifts and be on time

Please be advised that this position will include an employee evaluation at the end of each academic year to determine if a DA is eligible to return on staff the following academic year.

The Front Desk Staff Member is essential to the success of the students in the residence halls. The staff in Housing and Residential Life will be committed to an educational approach in order to provide for the most meaningful experience for our residents. One of the key responsibilities of the front desk is that of safety and security.

• Have a minimum cumulative and semester 2.5 GPA at the time of hire and must maintain a minimum 2.5 GPA…