Member Support Specialist
Listed on 2026-09-12
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Job Description
A client in the Flint MI area is seeking a Member Support Specialist for a contract to hire opportunity. The Member Support Specialist provides service and support to members and is responsible for retaining membership within assigned geographic areas by delivering excellent customer service and support.
Key ResponsibilitiesProvide ongoing support to members within the assigned geographic area
Answer, manage, problem-solve, and respond appropriately to inquiries received by phone, email, and in person
Collaborate with internal partners to provide effective support to parents and troop volunteers
Provide first-level conflict resolution in accordance with organizational processes
Use technology, including Salesforce and web-based video conferencing, to support members
Use data-analysis software to track, organize, and analyze membership information
Support the organization’s overall customer-support plan, including assisting retail curbside customers when assigned
Perform other duties as assigned
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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Skills and RequirementsStrong customer service and problem-solving abilities
Ability to respond professionally to inquiries by phone, email, and in person
Experience supporting customers, members, parents, or volunteers
Proficiency with Microsoft Office Suite
Prior childcare or education experience (must be okay with working with young children)
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