Engagement Coordinator

Engagement Coordinator

Hybrid
• North Flint (708) - Flint, MI 48504;
Burton Center (152) - Burton, MI 48509

Salary Range $70,304.00 - $87,344.00 Hourly Position Type Regular Full-Time Job Shift Day Category Classified

LIFELONG LEARNING ADMINISTRATION CORPORATION

Full Time, Monday - Friday

We are seeking top talent in the Midwest. To best support our regional operations, our ideal candidate will be based in one of the following areas:

• Greater Genesee / Oakland County, MI
• Greater Cleveland, OH

The Lifelong Learning Advantage

At Lifelong Learning, our mission is to support our client schools so they can concentrate on improving educational outcomes and student success. We continue to be a strong, positive force, pioneering the way education is delivered to all students.

Learn more about us

How You Will Make an Impact

The Engagement Coordinator is responsible for implementing student recruitment strategies to meet schools' enrollment goals and support relations with local community agencies. Serve as a point of contact for prospective families and promote the school's academic programs. The position directs outreach strategy execution, establishes and monitors engagement and enrollment documentation standards, and ensures data integrity and audit readiness through oversight and analytical review.

This position reports to the Vice President, Business Relations or designee.

Responsibilities/Duties

• Acts as the primary decision maker for engagement strategy execution within assigned scope, exercising independent judgment on outreach and partnership approaches.
• Represents the organization in high level partnership discussions and makes recommendations that materially affect enrollment outcomes.
• Leads community engagement initiatives and partnership efforts, coordinating across teams and external stakeholders without direct supervisory responsibility.
• Evaluates and prioritizes community partnerships based on strategic impact, organizational goals, and market conditions.
• Analyzes engagement and enrollment trends to inform strategy and advise leadership.
• Manages budget for local enrollment driven events and activities
• Oversee small to mid-sized events at the local level, e.g. food drives.

• In collaboration with the Business Relations & Outreach Department, implement outreach plans.
• Represent the school at external events including school fairs, community events, community collaboratives, and educational conferences.
• Conduct regular outreach to schools, and community partners using approved organizational materials and systems.
• Support the development of partnerships with organizations to strengthen awareness and access to the school's programs. Keep abreast of local community gatherings, events, activities that would help school relations in the community or student recruitment.
• Research partnership prospects and schedule introductory meetings with agencies, including organization's website, social media presence, association with other community organizations.
• Record company information, contacts, notes, interactions, and outcomes in the organization's CRM and related software systems.
• Leverage the organization's procedure to assess, rank, and prioritize an agency's engagement with the school and potential for increased opportunity.

• Provides strategic oversight and guidance for enrollment information sessions, ensuring alignment with organizational messaging and engagement objectives.
• Coordinate and schedule school tours, open houses, and information sessions for prospective students and families.
• Maintain timely and effective communication with student prospects via email, phone, and virtual meetings.
• Provide clear explanations of school offerings, enrollment requirements, and tuition.
• Monitors enrollment data to identify trends, risks, and gaps. Supports families through decision and enrollment steps.
• Oversee enrollment documentation standards and advise on compliance issues or exceptions requiring judgment.

• Serve as a welcoming, responsive, and knowledgeable point of contact for all prospective families and students, guiding them with care and clarity through the enrollment process.
• Establishes and supports engagement protocols to ensure effective handling of inquiries, providing guidance on complex or non routine issues as needed.
• Build trust and rapport through timely, personalized communication whether by phone, email, text, or in person ensuring families and students feel heard, supported, and valued.
• Resolve concerns or questions efficiently, collaborating with internal teams when necessary to provide accurate and comprehensive responses.
• Serve as an extension of the school community and convey appreciation for personalized learning.
• Demonstrate cultural sensitivity and active listening when working with families from diverse backgrounds and experiences.
• Anticipate family and student needs throughout the enrollment journey and proactively provide relevant information or assistance.
• Support reenrollment process for current…