Field Services Engineer

Our client is seeking an experienced Field Service Engineer to join their growing technical team. This is an exciting opportunity for engineers at all levels — whether you are early in your career or bring substantial field experience, you will be given the appropriate challenge and support to thrive.

You will take ownership of post-sales technical support across a portfolio of CNC machining equipment, working directly with end-user clients to ensure their machinery operates at peak performance.

• Deliver post-sales technical support, including installation, commissioning, testing, adjustment, troubleshooting, repair, and upgrading of CNC machining equipment and peripherals.
• Plan and coordinate service activities — investigating and resolving customer-reported technical issues and proactively eliminating future operational difficulties.
• Examine machinery, components, and work orders; liaise with equipment operators to diagnose problems and determine whether faults are mechanical or human in origin.
• Analyse all available technical information to identify root causes and recommend or implement appropriate corrective actions.
• Work both independently and collaboratively as part of a wider engineering team, effectively coordinating workloads and priorities.
• Provide technical guidance to management and factory engineers on equipment defects, customer satisfaction issues, product performance, and product improvement suggestions.

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or Engineering Technology (or equivalent experience).
• Minimum of 2 years' experience within a machine tool environment.
• Working knowledge of Fanuc machines and CNC control systems.
• Understanding of PLC systems and schematics.
• Ability to operate a forklift truck and manual lifting equipment.