Commercial Truck Equipment Parts Sales

Customer Service Representative - Commercial Truck Equipment Part Sales

At MONROE TRUCK EQUIPMENT, an Aebi Schmidt brand, located in Flint MI, we pride ourselves on innovation, collaboration, and dedication to excellence. As part of the Aebi Schmidt Group, we are committed to delivering superior solutions to our customers as well as providing rewarding career opportunities.

Position
Monroe Truck Equipment is seeking a dependable and customer-focused Customer Service Representative to support our operations in a heavy-duty vehicle upfitting environment. This is a mixed role that combines customer service, parts handling, documentation, and light warehouse support. Responsibilities go beyond answering phones and include counter walk-ups, processing in-store purchase orders, pulling parts, and staging outbound shipments. Our operation upfits bare chassis with dump bodies, platforms, work light accessories, and snow and ice removal equipment.

Industry knowledge is a plus but not required-we will train the right candidate.

Responsibilities

• Assist customers at the service counter, by phone, and via email.
• Handle counter walk-ups and process in-store purchase orders (POs).
• Pull parts accurately based on customer orders and job requirements.
• Stage and prepare parts and materials for outbound shipments.
• Check in and process small parcel deliveries daily.
• Help create and maintain necessary customer, order, and job documentation.
• Coordinate information between customers, sales, production, and internal teams.
• Resolve customer questions and concerns in a professional manner.
• Maintain organized work areas for parts staging and documentation.
• Follow company procedures, safety guidelines, and quality standards.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, parts, warehouse, or preferred counter experience.
• Knowledge of heavy-duty trucks, chassis upfitting, dump bodies, platforms, work lights, or snow and ice removal equipment is a plus, but not required.
• Strong communication, organization, and attention to detail.
• Basic computer skills.

Physical Demands

• Standing, sitting, walking, and typing throughout the workday.
• Ability to lift up to 50 lbs independently.
• Ability to utilize team lifting or mechanical assistance for heavier items.

Work Environment

• The front office area is climate controlled; however, the warehouse environment experiences variations in temperature.
• The role also requires occasional work outdoors.
• Candidates must be able to work safely and effectively while anticipating and adapting to changing weather conditions.

Benefits

• 401K with Company Match
• Health, Vision & Dental Insurance
• Life & Disability Insurance
• Flexible Spending Account
• Paid Time Off (PTO) Program
• Paid Holidays
• Reimbursement for Select Personal Protective Equipment (PPE)

Aebi Schmidt is an Equal Opportunity/Affirmative Action Employer.

EOE/M/F/Vet/Disabled

Pay Range: $18 - $22 per hour