Measure Tech; Part-Time), Grand Haven, MI

Position Purpose

The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. It involves performing in-home measure appointments, creating, maintaining, and improving customer relationships while interacting with customers daily. The position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization.

The association primarily travels to appointments and conducts work within a pre-defined geographical area, but may also provide services support to company locations. All actions are completed with company issued devices. The focus is on achieving service goals such as customer service, measure accuracy, timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager.

• 60% Appointment Measures
  - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
• 4% Collaboration
  - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
• 1% Compliance
  - Follow all policies, procedures, and adhere to work schedule.
• 35% Customer Service
  - Ask customers open-ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs.

• This Position typically reports to the Assistant Market Manager.
• Having up to 0 Direct Reports.

• Travel between locations required.

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Reliable Transportation.

• None.

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• 1+ years of previous related work experience.

• 1 + years of previous related work experience.

• No previous leadership experience.

• No previous leadership experience.

• None.

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus

$19.00 - $20.00

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.