Financial Aid Processor

Job Title:

Central Financial Aid Office Processor – Full Time – Weekdays

Location:

Flint, MI 48507

• Explain financial aid sources in detail to ensure each student’s full understanding of their overall rights and responsibilities (Title IV grants and loans, Ross Education Payment Plan, etc.)
• Assist students with the accurate completion of all financial aid application forms and the creation of a financial aid package that considers the tuition amount owed
• Demonstrate a positive customer service approach
• Develop good working relationships with Admissions and other Financial Aid teammates, such as Quality Control or Specialists
• Participate and contribute with teammates on the CFAO shift to accomplish daily goals while providing exceptional student service
• Maintain a complete and accurate financial aid file of all students receiving financial aid; conduct file reviews and electronically maintain the FA file
• Review and print National Student Loan Data System (NSLDS) financial aid history information
• Process all financial aid forms and/or applications, including student loan applications, FAFSA applications (via Anthology/Campus Vue software), and other related forms
• Complete all appointment process items, including NSLDS, FAFSA, student loan borrowing requirements, FERPA, and valid
• Follow Ross Guidelines and employee handbook; adhere to all Ross policies and procedures
• Participate in audits as needed and attend periodic Financial Aid meetings and/or training sessions as requested
• Perform general financial aid duties such as scheduling appointments, interviews, updating files, and answering calls
• Audit the daily calendar and review daily reports for outstanding items, closing them out as required
• Review other reports as requested
• Perform related work as required

• High school or GED completion and 1+ year of experience in basic accounting, banking, office administration, or related work; degree preferred
• Ability to work at least 2 evenings per week
• Strong math and financial record‑keeping skills
• Background check required for employment, including credit check
• Employees must be in good standing in their own federal student loan repayment plans
• Good organizational skills and computer skills including Microsoft Office, Internet, and e-mail
• Ability to communicate clearly, effectively, and professionally across platforms (chat, e‑mail, phone, video)
• Comfortable discussing financial matters with students
• Ability to achieve goals and measure success through individual and team accomplishments
• Desire to see others succeed and demonstrates professionalism in manner, dress, and conduct as a representative of Ross
• Confidence in standing for extended periods, moving around the building or classroom, and using visual and auditory equipment; reasonable accommodations may be provided
• Knowledge of materials (subjects) that will be taught to students and ability to communicate Ross curriculum
• Ability to adapt quickly in a fast‑paced work environment and achieve or maintain credential and/or licensure within expected time frames
• Ability to remain objective, treat all students equally, and adhere to Ross Code of Conduct and Professional Ethics
• Prior teaching or formal tutoring experience using a developed curriculum is preferred
• Perform related work as required

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Life Insurance
• Tuition Reimbursement
• Monthly Pay – Direct Deposit

Ross Education is an Equal Opportunity Employer.