Loan Servicing Specialist

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The Loan Servicing Specialist is responsible for the accurate booking, funding, and ongoing servicing of assigned loan accounts. This position supports servicing activities across commercial, small business, SBA, participation, SWAP, personal loans, HELOCs, and mortgage products as assigned, ensuring work is completed in accordance with regulatory requirements, internal policies, procedures, and applicable investor or program guidelines. This role works collaboratively with Loan Operations team members, internal partners, and external customers to support timely, accurate, and well-controlled loan servicing throughout the life of the loan.

• Provide high-quality service to internal partners and external customers regarding loan servicing inquiries and account maintenance requests.
• Accurately book, review, and fund assigned commercial and personal loans, including conventional, SBA, construction, small business, personal loans, HELOCs, renewals, extensions, and modifications in accordance with approved loan documents and bank policy.
• Identify loan documentation incompleteness or discrepancies and escalating issues to management or senior team members prior to funding, as appropriate.
• Perform assigned ongoing servicing activities, including payment processing, rate changes, escrow administration, construction draw support, and payoff processing.
• Properly request, track and maintain all collateral documentation including insurance, UCCs, Titles, Final Policies and Recorded Mortgages.
• Assist with coordination involving participant banks and investors to support accurate payment processing, reporting, and delivery of required servicing documentation.
• Assist with the servicing of participation loans, SWAP loans, and SBA loans as assigned and according to specified guidelines.
• Accurately and timely process all construction draw requests ensuring approval requirements and required documentation has been met.
• Track paid-off loans and support timely and accurate lien releases and document retention.
• Monitor delinquent property taxes using the third-party vendor.
• Be cross trained in servicing functions to help support the loan servicing team and assist with team coverage as needed.
• Act within the culture and core values of Oxford Bank in every situation.
• Other duties may be assigned.

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem‑solving skills.
• Ability to work independently and collaboratively within a team environment.
• Ability to follow established procedures and to escalating issues appropriately.
• Proficient with Microsoft Office Suite or related software.

• An associate degree is desired or equivalent work experience in a financial institution.
• Minimum of 1‑3 years of loan servicing, loan operations, banking, or related financial institution experience preferred.
• Knowledge of core banking and mortgage servicing systems.
• Strong computer skills, including proficiency with Microsoft Office products and Adobe PDF.

* This position will comply with all BSA compliance laws and regulations including the Bank’s BSA policy and procedures.

Department:
Loan Operations

Reports to:

Loan Operations Manager

Travel:
No

Classification:
Non-exempt

Employment Type:

Full-time

Supervises:
None

Oxford Bank is an equal opportunity employer and is committed to providing equal employment opportunities and an environment free of discrimination and harassment. All employment decisions at Oxford Bank are made without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.