Patient Services Representative FLoat

LOCATION:

LVDHealth Center, Watersmeet, MI

SUPERVISION:
Data Analyst

EMPLOYMENT:
Full Time – Non-Exempt

SALARY/PAY RATE:
Based Upon Experience and Qualifications

UPON HIRE:

• Dental

DESCRIPTION:

This position is accountable for receiving patients in a courteous, professional manner in a fast-paced,dynamic clinical environment. Additionally, this role will be responsible for scheduling patients on the phone or in person, along with verifying insurance coverage and collecting payments from patients.

Given the busy nature of the clinic, the position requires the abilityto effectively multi-task and remain focused amidst frequent interruptions. This position demands strong organizational skills, attention to detail, and the ability to balance customer service excellence with the operational needs of a high traffic health care environment.

This is a full-time position requiring 40 hours per week, Monday through

Friday.

• Responds to incoming calls and addressesinquiries quickly, professionally, and courteously.
• Greets patients and determines patient needs ina professional manner
• Registers patients according to established protocols
• Assists patients to complete all necessary formsand documentation including medical insurance
• Communicate with medical staff via phone,electronically, and in person
• Ensures patient information is accurateincluding billing information
• Ensures all patient forms are completed and given to the designated department in a timely manner
• Responsible for patient appointment reminders
• Moves patients through appointments as scheduled
• Verifies Insurance coverage and Co-Pays
• Collects co-pays and payments
• Responds and complies to requests for information
• Maintains stock of form and office supplies
• Ensures reception area is well maintained, neatand clean
• Provide front office coverage across departments as needed
• Adapt quickly to varying workflows and department-specific procedures
• Safeguards patient privacy and confidentiality
• Completes all other clerical duties as assigned

• High School Diploma
• Excellent communication skills, verbal, written and typed
• Professional and customer relation skills
• Well organized, detail oriented, accurate and efficient
• Must have efficient and accurate typing skills

• One to two years’ customer service experience
• Working knowledge of healthcare insurance
• One year of prior experience in a medical office setting
• Working knowledge of an Electronic Medical/Dental Record system
• Familiar with patient statements, EOBs, co-pays,and deductibles as identified by 3 rd party payers

• Fast paced with occasional high pressure or emergent situations
• May wear PPE such as gloves or a mask
• Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public
• Frequent sitting, standing, walking, reaching,grasping, carrying, and speaking
• Occasional bending, stooping, lifting less than
  20 pounds
• Lifting, carrying, pushing, and pulling up to 50pounds, with assistance if needed
• Frequent use of computer, keyboard, fax and copy machine, and telephone

This position is considered a sensitive position and is subject to drugand alcohol testing. All offers of employment are conditional based on the applicant submitting to and successfully passing a drug and alcohol screen which includes THC and future random drug testing in accordance with LVDHC’stesting procedure.

Preference will be given to qualified individuals of American Indian descent.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, dutiesand skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Must be able to pass a pre-employment drug screen and applicable background checks related to the position.

• A fun, safe, fast paced work environment
• Employee Meal Discounts
• Gas Discount at Citgo C-Store
• Golf Discounts
• Paid Lunch
• Paid Holidays
• Access to training programs

• LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee.
• Health – Offering 14 different medical coverages.