Food and Beverage Supervisor

SUMMARY:

Responsible for supervising the daily operation of the assigned revenue center including team member selection, guest satisfaction, scheduling, and budget adherence. Supervises team members and monitors Food and Beverage front of the house operations according to the guidelines and policies of the Little River Casino Resort and the Food and Beverage Department.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

• High School diploma or GED
• 2-year degree in Hospitality Management or related field and 1 year front of house supervisory/lead experience in a high-volume Food and Beverage operation or 3 years front of house experience in a high-volume Food and Beverage operation with at least 2 years in a supervisory/lead position and 1 year experience in monitoring quality food and beverage production, inventory control and guest service processes

• Michigan TAM certification or must obtain within 60 days of employment
• Must obtain SERVSafe Certification within 90-days and maintain throughout employment
• Experience working with a Tribally run casino and/or resort preferred

A documented and verifiable combination of education and experience may be substituted for degree requirements.

• At least 21 years of age

• Strong computer skills with experience in word processing, databases, and spreadsheets
• Strong organizational, written, and verbal communication skills
• Strong professional telephone etiquette
• Strong problem-solving abilities
• Strong cash-handling skills with ability to count money and give change swiftly and accurately
• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Accurate and detail-oriented
• Maintain high confidentiality
• Independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments
• Ability to manage extensive amounts of paperwork
• Ability to operate most office equipment (computer, fax, copier, etc)
• Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses
• Best practices of team member selection, development, and mentoring team members to success

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type

• Accountable
  - Accept responsibility and account for actions
• Assignment
  - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
• Collaborate
  - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
• Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
• Guest Orientation
  - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional…