Learning and Development Program Manager

Job Description

The Opportunity:

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we're always looking to get stronger across North America, Europe, and Asia.

Join us as a Learning & Development Program Manager in Holland, MI as we work together to bring innovative automation solutions to life.

This position is onsite in Holland, MI.

• Competitive wages, medical benefits starting your first day, and paid parental leave
• Opportunity to work on customized, 1-of-1 automation projects
• A collaborative, engineering-driven environment
• Career growth and skill development opportunities
• A role where craftsmanship and quality truly matter
• Work with cutting edge and innovative technologies

The Learning & Development Program Manager is a senior practitioner responsible for the end-to-end design, delivery, and continuous improvement of large-scale learning initiatives across the organization. This role sits at the intersection of instructional strategy, technology, and business partnership - translating complex organizational capability gaps into high-impact learning solutions that drive measurable performance outcomes.

• Own the full program lifecycle for large-scale learning initiatives - from needs discovery through evaluation and iteration
• Design comprehensive learning programs, curricula, and blended learning experiences that address complex, multi-level organizational performance needs
• Lead cross-functional working groups and coordinate deliverables across SMEs, vendors, and business stakeholders
• Establish clear success metrics for each initiative and report on learning effectiveness, engagement, and business impact

• Serve as the organizational owner of the Learning Management System (LMS) and/or Learning Experience Platform (LXP)
• Manage vendor relationships and contracts: lead renewal negotiations, elevate issues, and hold vendors accountable to SLAs
• Oversee system integrations between the LMS/LXP and adjacent platforms (HRIS, talent management, productivity tools, etc.)
• Conduct regular user data analysis - completion rates, learner behavior, engagement trends and translate findings into actionable platform and program improvements
• Lead technical optimization efforts including system configuration, context taxonomy, and user experience enhancements

• Develop high-quality learning content spanning e-learning modules, facilitator guides, job aids, assessments, and curated digital resources
• Craft engaging learning strategies that leverage a range of modalities: instructor-led training, virtual facilitation, self-paced digital learning, cohort-based programs, and on-the job experiences
• Apply evidence-based instructional design principles (ADDIE, SAM, backward design, etc.) to ensure content is relevant, engaging, and measurable
• Champion accessibility and inclusive design standards across all learning materials

• Partner closely with divisional leaders and people managers to conduct capability gap analyses and performance diagnostics
• Facility discovery workshops, stakeholder interviews, and focus groups to surface learning needs and define program objectives
• Translate identified capability gaps into specialized, tailored learning solutions aligned with business priorities and workforce development tools
• Act as a trusted advisor on L&D best practices, consulting on the most effective approaches for each context
• Build and maintain strong relationships across HR Partners/Managers, Talent Management, and organizational lead

This list of responsibilities is inclusive; however, it is intended to be a guideline for activities.

• Bachelor's Degree in Instructional Design, Organizational Development, Human Resources, or similar education
• Minimum of 8 years of progressive experience in Learning & Development, Talent Development, or a closely related field
• Demonstrated experience managing the end-to-end delivery of large-scale, enterprise-wide learning programs
• Hands-on administration experience with at least one LMS or LXP platform
• Strong project management skills with experience using PM tools (Microsoft Office, , or similar)
• Proficiency in content authoring tools (e.g., Articulate 360, Adobe Captivate) and virtual facilitation platforms (Microsoft Teams)
• Experience designing enterprise-wide upskilling/reskilling programs

• Master's Degree preferred
• Certification in project management (PMP, CAPM) or instructional design/talent development (e.g., ATD CPTD, CPLP)
• Experience designing leadership development programs
• Familiarity with learning…