Services Consultant II; HR - Services Division

HUMAN RESOURCES DEPARTMENT - EMPLOYEE SERVICES DIVISION EMPLOYEE SERVICES CONSULTANT II

The Employee Services Consultant class includes all positions whose duties are to perform and support the application and execution of established policies, procedures and processes. The Employee Services Consultant must have a detailed understanding of the knowledge, and theory of Human Resources and Relationship Management. Human Resources Assistants and Employee Services Consultants in a lower series report through this position.

• Answers questions as a knowledgeable resource in one or more HR functional areas.
• Assists with training newer professional and technical staff.
• Assist with the development of employee engagement initiatives through data analysis, consultation, and action planning to drive organizational effectiveness.
• Assists with creating and establishing HR best practices regarding onboarding strategies, talent retention, and absence management programs.
• Collaborates with internal and external key stakeholders to develop and implement change management initiatives, and human resources policies and programs in support of city-wide initiatives.
• Conceptualizes and develops HR strategies, processes and procedures to increase customer service efficiencies.
• Develops a good working knowledge of assigned business areas and the operating processes and procedures within the City.
• Develops goals, objectives and performance metrics.
• Develops, recommends, and implements personnel policies, procedures, and programs consistent with city, state, and federal laws and regulations.
• Interprets city policies, procedures, collective bargaining agreements, laws, and regulations that affect business areas.
• Investigates employee relations and workplace concerns related to workplace violence, discrimination and harassment to ensure fair, consistent and equitable treatment of employees.
• Manages assigned special projects and programs.
• Proactively develops solutions; facilitates problem solving among different individuals/groups to reach effective outcomes.
• Provides human resources consultation and support services including, but not limited to employee relations, position management, employee engagement, and employee development.
• Provides interpretation, guidance and training in the application of city rules and regulations as they apply to employee relations and human resource policies.
• Serves as a liaison between the Human Resources Department and assigned customers by communicating and facilitating Human Resources needs.
• Works independently to define and meet customer needs, facilitating innovation and exploration of non-traditional ideas.

• Bachelor's degree with major in human resources, business, management, organizational development, or Human Resources.

• Employee Services Consultant II – Increased levels of responsibility and two to three (2-3) years of human resources experience in any combination of the following components: compensation, recruitment/staffing, benefits, human resources, employee relations, talent development, performance management and organizational development.

• May be required to periodically participate in continuing education opportunities in related professional development categories.
• Designations from the Society of Human Resources Management, International Personnel Management Association – HR
• SHRM-CP / SCP Certification preferred.

• Equivalent combinations of education and experience may be substituted to meet the education and experience requirement of this position.

• Interview:70%
• Evaluation of Training, Experience &Personal
  
  Qualifications:
  
  30%
• Total of Interview and Evaluation T.E.P:100%

• Veteran Points: 0-15 points
• Detroit Residency Credit: 15 points

LRD:01/20/2026

• Human resources information technology.
• Human resources staff planning and employee progression and succession plans.
• Management principles and practices affecting human resources administration.
• Quality management and process improvement principles.
• Regulations, policies and procedures pertinent to service areas.
• The laws, regulations and methods governing public sector human resources management.

• Analysis, Business Writing, Collaboration, Confidentiality, Consulting and Advising, Critical & Analytical Thinking.
• Customer Service and Client Focus, Decision making, Effective written and oral communication.
• Gathering, organizing and analyzing…