Associate Customer Success Manager

Flint (YC23) is an AI-powered learning platform used by over 400,000 teachers and students across 270+ schools in 50+ countries. We build tools that empower every teacher with an AI teaching assistant and every student with an AI tutor, making classrooms more personal, more engaging, and more equitable.

We recently raised a $15M Series A fro Basis Set, and other top-tier investors. We're growing quickly. Our team ships fast, listens closely to educators, and obsesses over building intuitive, human-centered education tools.

We're now building our Customer Success function in earnest—and that's a genuinely rare opportunity. You won't be slotting into an existing machine. You'll be helping design how Flint supports schools as we scale to thousands. If that kind of early, formative work appeals to you, we'd love to meet you.

We're looking for an Associate Customer Success Manager who genuinely cares about getting customers to value quickly. This is an early-career, hands-on role that sits at the intersection of support, success, and operations. Being simply personable is not enough. You’ll be trusted with real accounts, real renewals, and real outcomes.

Here's what makes this interesting:
Flint is at the stage where Customer Success is still being figured out. You'll work closely with the Head of CS to build that foundation, owning real accounts and real processes from early on, with increasing responsibility as the function matures and you grow with it.

Our customers are schools. Teachers and administrators who are navigating AI for the first time and need a partner who listens well, explains clearly, and shows up consistently. If you're someone who finds satisfaction in helping others succeed—and you want to do that in an environment where your contributions genuinely shape how things are built—this is a great fit.

This role is probably not right if you want a fully built-out CS org with established processes and a narrow lane. We need someone comfortable with ambiguity who's excited to help create structure, not just follow it.

Own inbound customer communication via Intercom and email

Manage a select portfolio of customer accounts, making sure each school is supported, getting real value, and on track to renew. You will also own the renewal conversations.

Triage customer issues, coordinate with engineering, and make sure nothing falls through the cracks

Own end-to-end scaled customer success initiatives: for instance, our weekly customer webinars, product newsletters, help center articles and teacher professional development.

Surface insights to Product, Marketing, and Engineering that help the whole company get better at serving schools

Build working knowledge of Hub Spot, Intercom, Mixpanel, and Flint's EdLink/SIS/LMS integrations

This role is designed to be a launchpad. We're building this function from the ground up, and we want to take you along for the ride.

Upward mobility:
High performers will grow into full Customer Success Manager roles

Founding impact:
Help shape how Flint does Customer Success—your fingerprints will be on the playbook

Exposure: Direct visibility into every part of our business, working closely with the Head of Customer Success

Momentum: Flint is scaling fast, and you'll be part of the team that takes us from $XM to $10M+ ARR

You are highly conscientious, take ownership and follow through

You communicate clearly and build trust quickly—especially with educators and administrators

You're organized, proactive, and solution-oriented

Early experience in customer success, support, operations, or marketing

Experience in education (teaching, special education, or EdTech)

Comfort working with CRMs, support tools, or analytics platforms (Hub Spot, Intercom, Mixpanel)

Familiarity with SIS/LMS systems and K-12 decision-making processes

A track record of figuring things out in fast-paced, ambiguous environments

Competitive salary and meaningful equity

Health, dental, and vision insurance

A front-row seat at an early-stage startup redefining AI in education

Direct collaboration with the Head of Customer Success