On-Site Field Technican

** We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
** At Net Source One, a New Charter Technologies Company, we are seeking an On-Site Field Technician to provide dedicated, hands-on IT support at a client location.
** This role is fully on-site and based at a client facility in Flint, Michigan or Oakland County, Michigan, with a consistent Monday through Friday schedule.
** The Field Technician serves as the front-line IT presence, supporting end users and ensuring their technology operates reliably each day. In other organizations, this role may be titled
** Field Support Technician, On-Site IT Technician, Desktop Support Technician, or Field Services Technician**. The ideal candidate enjoys working directly with users, takes ownership of technical issues, and consistently delivers excellent customer service.
** Essential Functions and Responsibilities
*** Provide hands-on and occasional remote technical support for desktop hardware, operating systems, software applications, mobile devices, cabling, and peripherals
* Install, configure, maintain, and troubleshoot workstations, laptops, multimedia displays, and video conferencing systems
* Diagnose and repair computer hardware and provide first-level network hardware support
* Deploy desktops and laptops, complete workstation moves, and set up computer peripherals
* Perform rack-and-stack activities for network and server infrastructure hardware
* Manage service tickets with appropriate documentation, follow-up actions, and tracking while meeting established Service Level Agreements (SLAs)
* Proactively identify and address IT issues during on-site support visits and document all work performed through service incidents
* Support end users by providing guidance, training, and best practices for the use of computer equipment
* Collaborate with other IT team members to deliver consistent, high-quality service
* Document procedures and troubleshooting steps as required
* Take ownership of technical issues by identifying root causes, proposing solutions, and ensuring implementation
* Assist with the organization and inventory of IT hardware and software assets
* Perform other related duties as assigned
** Qualifications
* **
* Required:

*** High school diploma or GED and two (2) years of experience in a Desktop Support or Client Services role    
** OR
* ** Associate’s degree from an accredited college or university (Computer Science, Information Systems, Business Administration, or related field) and one (1) year of experience in a Desktop Support or Client Services role
** Preferred:
*** Industry certifications such as
** CompTIA A+, MCP, MCSE**, or other Microsoft role-based certifications
** Knowledge, Skills, and Abilities
*** Effective verbal and written communication skills
* Strong commitment to customer service and service excellence
* Ability to work independently while collaborating with a broader IT team
* Strong organizational, time management, and documentation skills
* Ability to adapt to changing environments and manage ambiguity
* Foundational knowledge of computer networking and data transmission
* Strong understanding of PC and desktop hardware, including internal components
* Working technical knowledge of current operating systems, protocols, and IT standards
* Ability to operate tools, components, and peripheral accessories
* Ability to read and understand technical manuals, procedural documentation, and OEM guides
* Commitment to ongoing professional development
** Compensation:
** The compensation is expected to start at $19/hr our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
*
* Who We are:

** At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company…