Tier 1 Help Desk

About

The Role

We’re looking for a customer-focused Tier 1 Helpdesk Technician to be the first line of support for our Windows users. You’ll resolve common hardware/software issues, triage tickets, and escalate when needed—keeping employees productive and informed.

What You’ll Do

• Serve as the initial point of contact (phone, chat, portal) for end-user issues and requests.
• Troubleshoot Windows 10/11, Microsoft 365 apps (Outlook/Teams/One Drive), VPN/Wi‑Fi, and printers.
• Handle account-related tasks in Active Directory/Entra  resets, unlocks, group membership changes.
• Use remote support tools to diagnose and resolve incidents; document work clearly in the ticketing system.
• Follow standard operating procedures (SOPs), knowledge base articles, and escalation paths.
• Prepare and issue loaners; assist with basic imaging/reimaging and software installs as needed.
• Communicate status updates and set clear expectations with users; close tickets within SLA.
• Flag recurring issues and suggest knowledge base or process improvements.

Minimum Qualifications (Must‑Haves)

• 1–2+ years in a helpdesk or technical support role.
• Hands-on experience supporting Windows 10/11 and Microsoft 365.
• Familiarity with AD/Entra s (resets, unlocks, group adds).
• Comfortable with ticketing tools and remote support utilities.
• Strong customer service, communication, and documentation skills.

Preferred Qualifications

• Exposure to endpoint management (Intune, SCCM) and basic imaging.
• Basic networking knowledge (DNS/DHCP/TCP‑IP, VPN, Wi‑Fi).
• Entry‑level Power Shell familiarity for simple checks or scripted tasks.
• CompTIA A+ or similar certification.

Job Type & Location

This is a Contract position based out of Flint, MI.

Pay And Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Flint,MI. Final date to receive applications This position is anticipated to close on Feb 28, 2026. h4>
  
  About TEKsystems:
  We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
  
  That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.#J-18808-Ljbffr