ATM Technician

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3 days ago – Be among the first 25 applicants.

Base pay range: $24.00/hr – $27.00/hr

Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.

The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) located in several service areas. The Field Service Engineer will provide on-site support for ATMs including but not limited to repair, maintenance and replacement services. When not traveling, the Field Service Engineer may participate in training new NHA Field Service Engineers and assist with the staging and integration of ATMs.

• Installation, repair, software loading and maintenance of ATMs or other products in a defined geographical territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreements as defined per customer contract.
• Work on products and services of medium to high complexity.
• Up to 30% travel for work to areas outside your home geography where management deems necessary, often at a short notice.
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Maintain a valid driver’s license.
• Responsible with company credit card usage and expense reporting.
• Must follow all security procedures and policies.
• Other duties as assigned.

• May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, or 3-5 years of experience in field service.
• Solid understanding of electronics and electro‑mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country (30‑40% travel may be required).
• Ability to work all shifts, which may include weekend and holidays.
• On‑Call duty required for all FSE positions. Compensation is provided for On‑Call duty.

• Required to talk and hear while performing duties.
• Often required to sit and use hands and fingers to handle or feel equipment.
• Frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Must be able to lift 50 lbs without assistance; may be asked to lift up to 80 lbs with assistance of machinery or helper.
• Vision abilities required to perform tasks include close vision.

• May be occasionally exposed to moving mechanical parts and vehicles.
• The noise level in the work environment is usually quiet to moderate.
• Passage of employees through the work area is average and normal.
• This position is a high‑security position and may pose a risk of exposure to criminal elements. Proper security training and awareness is required.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners. Equal Opportunity Employer – Minorities/Females/Disabled/Veteran.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Retail

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