Operations Supervisor

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Operations Supervisors

We are seeking a hard‑working, innovative, detail‑oriented, and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full‑time position located in the Grand Rapids, MI area.

• Competitive annual salary $50,000‑65,000/ year
• Annual performance bonus
• Yearly incentive trip
• Company iPhone provided
• Save money from driving our vehicle
• Company gas card provided
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401(k) with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture

• Responsible for customer retention, employee retention, and improving customer revenue for the assigned team
• Meet requirements for personal service production
• Continually monitor and balance labor utilization with production to optimize overall efficiencies
• Manage payroll for all Service Professionals and Lead Service Professionals within the team
• Strive to achieve high operational efficiency and effective labor management
• Growth and success of areas by ensuring safe and efficient delivery of quality services
• Execute plans for improvement of deficiencies identified by leadership and report the progress
• Meet KPI standards
• Create a positive atmosphere of learning and growth for all Service Professionals
• Actively seek opportunities to develop, improve, and innovate oneself and the team
• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Manager
• Maintain and ensure delivery of high‑level service quality from the Service Professional
• Deliver excellent customer service to potential and existing customers
• Perform pest control services for customers at scheduled appointments and ensure all levers are utilized to ensure route completion
• Collaborate with the Operations Manager and Regional Trainer to support service standards and expectations in the field
• Remain compliant with state and federal laws, regulations, and licensing
• Obtain and maintain local and state licensing

• Excellent verbal, written, and communication skills
• Interpersonal and collaboration skills
• Strong analytical and problem‑solving skills
• Ability to analyze information and think systematically
• Strong ability to lead and manage a team
• Proficient with Google Drive functions or related software
• A US driver’s license valid for a minimum of 3 years is required
• A clean driving record is required (no more than one moving violation in the past year and no more than two moving violations in the past four years)
• A drug test and background check will be performed on all new hires
• Ability to obtain and maintain all license/certificates required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services