Branch Manager

Overview

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply
. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.
Johnstone is growing, and so can you.

The Branch Manager directs, promotes, and coordinates branch operations in such a manner that will provide outstanding customer service, optimize branch market share, ensure operational productivity, and achieve the branch’s overall annual budget, mission, and goals. Duties and responsibilities include financial performance, monitoring of operational budgets, inventory management, capital expenditures, staffing, transportation, quality and productivity standards attainment, customer service and communication, safety, regulatory affairs, facility organization, training, administration, and security of the facility.

The Branch Manager cultivates and maintains a business culture that is seen by our customers as friendly, proactive, helpful, and exceeding expectations. May mentor, train, and support other Branch Managers if assigned.

Managing Customer

Experience:

• Ensures customers receive prompt, professional service both in person and over the phone by establishing standards, monitoring interaction quality, and enforcing standards. Works directly with customers during busy times or with key customer accounts.
• Develops relationships and rapport with customers to establish win-win partnerships.
• Works in conjunction with Outside Sales staff to determine customer needs, develop sales programs and promotions, and implement established programs. Provides information regarding customer buying habits/needs to Outside Sales on a regular basis.
• Maintains the highest standards in cleanliness and appearance of the showroom, warehouse, and exterior of the facility. Ensures showroom merchandising and appearance contribute to sales goals.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.

Managing the Branch Team:

• Fosters a cohesive and productive team through collaboration, inclusion, and teamwork.
• Establishes, communicates, and models performance expectations for all team members. Ensures expectations are met by monitoring reports, gathering feedback from customers, observing performance, and taking corrective action or rewarding employees as appropriate. Conducts formal mid-year and annual performance reviews and provides informal coaching throughout the year.
• Ensures team members are up-to-date and knowledgeable regarding branch operations and the company as a whole by holding regular meetings and continually providing information and status reports.
• Ensures team members have the knowledge and skills needed to perform their jobs by providing regular training. Provides learning opportunities to develop employees for promotion.
• Maintains department staff by interviewing and hiring qualified candidates within established processes and guidelines.
• Ensures adequate staffing levels to meet business needs by establishing work schedules, approving vacation, and cross-training employees to fill in when needed.
• Ensures the safety of the workforce by clearly communicating and supporting the company’s safety programs and specific safety initiatives to all levels of personnel and management; observes and coaches employees in complying with safety rules; removes safety obstacles; complies with all governmental regulations including OSHA, Worker’s Compensation, Fire, and MSDS; and ensures all equipment is maintained and…