Senior Customer Experience Manager, Executive Councils

Position Overview

Autodesk is seeking a strategic and collaborative leader to join our Customer Marketing team as the Senior Customer Experience Manager, Executive Councils, reporting to the Senior Manager, Customer Marketing. In this role, you will lead the content strategy and executive engagement model for our industry executive customer council programs.

You will shape the conversations Autodesk has with some of our most strategic customers—defining the themes, agendas, and desired outcomes that create value for both our customers and Autodesk.

You will partner with senior leaders across Industry Marketing, Strategy, Product, Sales, and Customer Success to bring the right topics and perspectives into each engagement. You will also translate council conversations into actionable customer insights that can inform Autodesk’s product, strategy, go-to-market, and customer marketing priorities.

You will work closely with a Program Manager who is responsible for program operations, logistics, and event execution, while you focus on content strategy, executive engagement, customer insight, and stakeholder alignment. This role is ideal for someone who is comfortable engaging with senior executives, can turn complex business topics into compelling conversations, and knows how to translate customer dialogue into meaningful business impact.

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Autodesk is seeking a strategic and collaborative leader to join our Customer Marketing team as the Senior Customer Experience Manager, Executive Councils, reporting to the Senior Manager, Customer Marketing. In this role, you will lead the content strategy and executive engagement model for our industry executive customer council programs.

You will shape the conversations Autodesk has with some of our most strategic customers—defining the themes, agendas, and desired outcomes that create value for both our customers and Autodesk.

You will partner with senior leaders across Industry Marketing, Strategy, Product, Sales, and Customer Success to bring the right topics and perspectives into each engagement. You will also translate council conversations into actionable customer insights that can inform Autodesk’s product, strategy, go-to-market, and customer marketing priorities.

You will work closely with a Program Manager who is responsible for program operations, logistics, and event execution, while you focus on content strategy, executive engagement, customer insight, and stakeholder alignment. This role is ideal for someone who is comfortable engaging with senior executives, can turn complex business topics into compelling conversations, and knows how to translate customer dialogue into meaningful business impact.

• Define the strategic direction, themes, and narrative across executive council programs
• Develop agendas, discussion frameworks, and session content in partnership with senior internal stakeholders
• Align council conversations to Autodesk’s strategic priorities and the issues that matter most to participating customers
• Design engagements that encourage meaningful, candid dialogue with senior customer and Autodesk leaders
• Partner with leaders across Industry Marketing, Strategy, Product, Sales, and Customer Success to identify priority topics and desired outcomes
• Brief and prepare Autodesk executives for each council engagement
• Facilitate or guide executive-level conversations during council sessions
• Navigate a complex, matrixed organization and influence across functions to drive alignment and high-quality engagement
• Capture and synthesize key themes, perspectives, and insights from council discussions
• Translate customer input into clear, actionable insights for Product, Strategy, Marketing, Sales,…