Quality Engineer CBR

QUALITY ENGINEER C  FLINT, MI

As a member of the Quality team, the Quality Engineer C  will be responsible for being the primary contact between the manufacturing plant and the customer.

Your work will include, but not be limited to:

• Primary interface between customer and the Manufacturing Plant (Columbia City, GM Flint, and GM Fort Wayne)
• Proactively interact with the customers at their site as required or as necessary (At a minimum attend two GCA reviews per month at GM Flint and minimum 1 GM visit per week.)
• Manage the Fast Response containment spreadsheet, must be utilized for all customer written concerns and ensure timely closure with corrective actions
• Effectively communicate and report out the Global Customer Audits (GCA) from GM Flint and Internal GCA's using required charting
• Thoroughly evaluate and log all customer return seats, determine root cause, corrective action, containment (including risk) while working with a cross functional Team
• Coordinate customer issues to assure complete follow through for containment, floor communication and action to assure timely response per GM requirements, includes validating and verifying corrective actions
• Assure segregation of all customers returned seats and after investigation, tear down seats and assure proper disposition of parts
• Support MOS and WOS, reporting customer DPPM'S, SPPS'S & QN'S
• Provide and report all customer chargeback to Flint Finance Team
• Manage the input of all SPPS's & PR's in GM Supply Power/LQTS (including warranty) for written complaints within the 24 hours of issue
• Ensure all team members are included, such as the Plant Manager, Operations Manager, Production Manager and Quality Manager. (This shall include hourly signature 's on the Quality Alert)
• Monitor daily the GM Supply Power System for customer written concerns and chargebacks
• Contact and follow-up with Lear Engineering on customer related issues as needed
• Develop and post Quality Alerts for all customer reported issues
• Support the develop and post Quality Alerts for all internal issues as needed
• Perform internal IATF audit per annual schedule
• Responsible for PTR's trials in the plant
• Document in writing on matrix all PTR's
• Report out PTR results and notify customer as required
• Warranty
  - Data to be communicated Lear Flint Plant as received from Lear Corp. for all product lines
• Post data in Customer Focus Action Center (Market Place)
• Support and perform Poke Yoke Audits as needed
• Support and fill in for Quality Coach as needed for all shifts
• Lead and completed 2 IPPM/COPQ Kaizen projects per year to drive key KPI improvements
• Support and attend Weekly Bump chart calls with other PPAP Coordinators, Program Managers & BOM Manager
• Support supplier and customer breakpoints with latest information
• Support and review upcoming changes and provide update for completed changes to Program Manager
• Support and track ECN's and EWO's as needed
• Support T1XX and T2XX supplier PPAP approvals and maintain required supporting documentation
• Support PPAP conference calls
• Have knowledge of GM customer specific requirements relative to product, process, expectations for quality related items
• Communicate regularly with customer quality organization to keep the customer view of quality performance up to date
• Coordinate necessary sorting activities on-site (Customer plants) in cooperation with the plant manufacturing quality team
• Attend all customer initiated regular and sporadic quality meetings representing the Lear organization
• Coordinates and actively participates in visits by the customer for quality related activities or audits
• When observations are identified by the customer, responsible for the root cause analysis, the actions to correct and the verification actions are in place and effective
• Supervises the manufacturing plant Liaison Team on site at the customer location ensuring that issues are addressed
• Communicate to GM SQE / email the Liaison issues weekly
• Weekly PPAP review for service
• Complete the 7 Quality Modules with a passing score
• Support IATF Internal Intertek Audits
• Responsible for all supplier related issues reported by the customer, use SQTS for writing and tracking QN'S
• Support prelaunch requirements (birth certificates, pictures, management review buy off documentation)

• Prior experience in automotive manufacturing
• Bachelor's degree in a related field
• Knowledge of terminology pertaining to quality assurance as needed to respond to questions and provide oversight.
• Knowledge of various functions of an automotive plant such as maintenance, quality, production control, operations, and materials as needed to determine how they are interrelated and oversee employees in the quality department
• Ability to communicate effectively with suppliers, supervisors and co- workers at all levels in person and over the telephone.