Automotive Parts Specialist

AUTOMOTIVE PARTS SPECIALIST

The Parts Specialist sells parts to all available customers over the counter, through the shop or on the telephone.

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

• Knowledge/Experience with Ford Parts
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent verbal and written communication skills.
• Excellent organizational skills with strong attention to detail.
• Excellent time management skills with a proven ability to prioritize and meet deadlines.
• Proficient with Microsoft Office Suite and related software.
• Proficiency with, or the ability to quickly learn, the organization’s HRIS and talent management systems.

(Payroll: Reynolds & Reynolds / Ignite; HR Compliance: KPA / Vera Suite)

• High School Diploma or equivalent (GED).
• One year in a vehicle parts department preferred.

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure the customer is exposed to the full product line.
• Pull purchased parts from stock. If part is not in stock, determine availability and inform customer of expected date of arrival.
• Answer telephone calls, providing price quotes and other information, capture customer name and phone numbers. Set up orders for daily shipment, delivery, or pick-up.
• Verify “will-call” and “back-order” files weekly and return to vendors or stock those items not required. Assist the parts to service counter parts sales associate as necessary.
• Order parts not in stock as approved by the Parts Manager.
• Notify the customer and the Service Department when the parts arrive. Accept cash and credit payments. Keep cash register accurate.
• Assist with organization and cleanliness of parts department.
• Receive and stock incoming inventory. Verify receipts against purchase orders. Assist with periodic inventory vehicle counts as directed by supervisor.
• Ensure merchandise displays are stocked, clean and appealing to customers. Complete all training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook. Any other duties as assigned.

• Required to stand, sit, use hand to finger, handle, or feel.
• Frequently is required to walk, stoop, kneel, crouch, crawl, reach with hands and arms, take and hear.
• Regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

LaFontaine Automotive Group is an equal opportunity employer.