Xfinity Retail Sales Consultant; Flint, MI

Job Summary

$23.32+ Hourly. Pay is $15.63/hr. + $1330/month Targeted Commission. Bring your energy, curiosity, and passion – we give you tools to build a rewarding retail career with Comcast Xfinity.

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as a brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment by connecting our products and services to customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjusting to a full‑time, flexible, variable work schedule, including days, evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

Comcast provides best‑in‑class benefits to support you when it matters most. Some of our perks and benefits include:

• Day‑One benefits:
  Medical, Dental, and Vision coverage plus Comcast Xfinity courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement up to $8,000 (full‑time employees).
• Paid Time Off.
• 401(k) Savings Plan with up to 6% dollar‑to‑dollar matching.

• Understand our Operating Principles to guide how you do your job.
• Own the customer experience; think and act in ways that put customers first and make them promoters.
• Know your stuff, be enthusiastic learners, users, and advocates of our game‑changing technology, products, and services, especially digital tools and experiences.
• Win as a team, make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System, joining huddles, making callbacks, and helping elevate opportunities.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors, and the community.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Customer‑Focused;
Workplace Organization;
Persuasion;
Technical Knowledge;
Teamwork;
Self‑Motivation;
Critical Thinking/Problem Solving;
Resilience;
Communication;
Professional Integrity

Base Pay: $15.63/hr total Target Compensation: $23.32/hr (base + targeted commission). The application window is 30 days from the date the job is posted unless otherwise required. Commission opportunities are available for over‑achievers.

High School Diploma / GED.

2‑5 Years.