Customer Service Associate

JOB PURPOSE

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

• High school diploma or GED is required; candidates without degrees who have relevant retail experience and a good work record will be given consideration.
• Basic math skills and the ability to perform calculations such as making change and balancing cash registers.
• Ability to read and write, and both understand and apply instructions and training materials.
• Interpersonal communication and problem solving skills to customer service standards.
• Demonstrated ability to integrate and work effectively in a team environment.
• Age 18 or older due to age restricted product sales.

• Greet customers and respond to inquiries courteously and professionally. Provides assistance, answers questions and helps customers. Understands promotions and makes sales suggestions to customers.
• Receives transaction payments and counts back change. Conduct safe deposits and balance cash registers.
• Operates cash registers, credit card scanners, lottery ticket machines and other store equipment to complete transactions.
• Monitors gas pump activity. Ensures customers are able to safely dispense fuel and complete transactions.
• Ensures the sale of alcohol, tobacco and lottery products comply with all applicable federal, state and local requirements.
• Stocks product on the sales floor and in coolers and freezers.
• Maintains store areas and equipment as needed. Ensure supplies such as coffee, soda, syrup and cups are available. Remove trash, sort bottle returns, sweep and mop floors, clean restrooms, remove snow and treat icy surfaces. Update exterior signage such as gas price boards and promotional posters.
• Perform all work on-site at assigned store location.
• Follows company policies and procedures. Completes training within established deadlines.
• Other duties as assigned.

• Work is performed in a convenience store environment, and may also be performed outdoors on occasion. Work will also be performed inside walk-in coolers.
• Frequent manual hand and finger dexterity work.
• Lift up to approximately 50 pounds, stoop, bend, reach, and continuously walk or remain in a standing position for extended periods.
• Occasionally ascend and descend a five-foot step ladder.