Store Manager, Retail & Store Manager

Overview

The Store Manager is responsible for creating a world class customer experience for every customer. The role reports to the Director of Retail Operations and works with the Assistant Store Manager and Lumenaries (bud tenders) in carrying out all retail operations in the store, including, but not limited to, inventory control, ordering, register operations, customer service, store appearance and displays, and employee interactions, and by performing other functions as assigned.

The Store Manager must understand business drivers, how to maximize profitability, and ensure visual and operational standards are met consistently in the store.

• Location 4162 Eastern Avenue SE, Grand Rapids, MI, 49508, United States
• Base Pay $65,000.00 / Year
• Employee Type Full-Time Exempt
• Required Degree High school
• Manage Others Yes

• Participate in developing and implementing operational rules, regulations, policies, and procedures
• Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership
• Manage, supervise, and direct the activities of the provisioning center and team
• Provide consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills
• Address issues that arise from employees or customers (complaints, grievances etc.)
• Work with Executive Team to create budgets and forecast sales
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Oversee and manage product inventory
• Ensure the provisioning center remains compliant with security, inventory, and local and state regulations
• Report on buying trends, customer needs, profits etc.
• Create and reinforce a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer following through clear and positive communication
• Propose innovative ideas to increase market share
• Manage financial records and cash handling procedures
• Ensure the safety and satisfaction of both the patients and employees
• Provide education for staff about medical cannabis strains, edibles, concentrates, and consumption mechanisms
• Oversee employee scheduling
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
• Manage and inspire staff to deliver the highest level of customer service
• Conduct personnel performance appraisals to assess training needs and build career paths
• Maintain outstanding store condition and visual merchandising standards
• Utilize, lead and deliver visual brand standards to present unique product mix offering
• Serve as a liaison to the local community

• 7+ years of experience in a retail environment
• 5+ years management experience, preferably in retail
• 2+ years of cannabis related retail experience preferred
• Minimum of 21 years of age
• Must pass any and all required background checks
• Proven successful experience as a retail leader
• Excellent interpersonal communication skills
• Accountability for self and others
• Balanced and intuitive decision making
• Practical and proactive thinking
• Maintain organized workplace