Account Manager

The Account Manager is a key contributor to Mastercam’s growth by driving revenue, expanding the subscription base, and achieving Annual Recurring Revenue (ARR) targets. This role positions Mastercam as the preferred CAD/CAM solution provider in the assigned territory by aligning sales efforts with the company’s global strategy. The Account Manager ensures excellent customer experiences, fosters long-term partnerships, and consistently delivers value to both new and existing clients.

A proactive and results-oriented professional, the Account Manager excels at implementing innovative sales tools and techniques, including AI-driven solutions, to enhance productivity and deliver tailored solutions. Collaboration across internal and external teams is critical to ensure alignment with Mastercam’s overall strategic objectives.

* Must be located in the MI (Detroit or Grand Blanc Area) area*

• Manage the entire sales cycle, from prospecting and qualifying to negotiating and closing deals.
• Execute Mastercam’s sales strategies, ensuring adherence to processes and utilizing Salesforce CRM for pipeline management, forecasting, and reporting.
• Develop tailored value propositions and competitive positioning to address market-specific challenges and opportunities.
• Leverage AI and advanced tools to analyze market trends, optimize sales efforts, and create data- driven strategies.
• Maintain a focus on shortening sales cycles, improving win rates, and prioritizing high-value opportunities.

• Drive Annual Recurring Revenue (ARR) growth through subscription sales and renewal of maintenance agreements.
• Implement customer retention strategies, ensuring consistent value delivery and high renewal rates.
• Collaborate with marketing and product teams to design campaigns that enhance ARR and customer loyalty.
• Expand ARR in both existing markets and new segments by addressing customer pain points and offering innovative solutions.
• Act as the primary point of contact for key accounts, addressing complex issues and identifying new opportunities.
• Deliver customer-focused solutions by aligning with Mastercam’s value-based selling principles.
• Work closely with internal teams—marketing, customer success, and pre-sales—to tailor offerings that meet customer needs.
• Use customer insights to refine strategies and strengthen satisfaction and loyalty.

• Regularly evaluate pipeline quality and sales performance to identify opportunities for improvement.
• Provide accurate forecasting and ensure compliance with Mastercam’s reporting standards through Salesforce CRM.
• Analyze sales data to celebrate wins, identify gaps, and create actionable improvement plans.
• Monitor metrics such as revenue growth, customer retention, and deal velocity to maintain team accountability.

• Stay informed about market trends, customer needs, and competitive activity within the territory.
• Identify new opportunities through networking, regional events, and partnerships with local organizations.
• Use AI tools to prioritize opportunities, conduct competitive analysis, and expand into emerging markets.
• Provide feedback to internal stakeholders to align regional sales efforts with broader strategic objectives.

• Work closely with Business Development Managers, Channel Managers, and other internal teams to drive revenue and reduce conflicts.
• Partner with marketing, product, and customer success teams to integrate customer feedback into offerings.
• Foster relationships with channel partners and leverage the broader Mastercam ecosystem for integrated solutions.

• Bachelor’s degree in business, marketing, engineering, or a related field or equivalent professional experience.
• At least 5 years of proven sales or account management experience in a subscription-based or ARR- focused environment.
• Familiarity with Salesforce CRM and value-based selling methodologies.
• Demonstrated ability to exceed revenue targets and implement innovative sales strategies.

• Proficient in Salesforce CRM and…