Service Technician

Position Summary

The Residential Service Technician is a troubleshooter and service expert responsible for alleviating concerns customers may have regarding a security system. They advise customers and the customer care center of the status of systems and process inspections.

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Act as a customer service champion, demonstrating the willingness to help our customers fix issues and understand protection.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and installations with police, fire departments, or other appropriate agencies.

• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer-focused and customer-driven mindset.
• Thrives in the face of uncertainty.
• Valid driver’s license.
• High school degree or equivalent.
• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
• Excellent communication skills.
• Ability to read building electrical and sprinkler plans.
• Physical ability to stand, stoop, lift, climb, crawl.
• Valid driver’s license required.

• High school diploma or GED.

• Minimum 2 years of experience installing and inspecting/repairing ADT or comparable product line.

• Excellent communication skills.
• Ability to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Physical ability: standing, stooping, lifting, climbing, crawling.
• Valid driver’s license required.

• Full benefits on the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work environments.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement, employee referral bonuses.
• A culture of coaching, development, and career growth opportunities.