Service Technician - Intermediate

Position Summary:

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.

What are your key responsibilities?

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

What are we looking for?

• Technical aptitude
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent

What’s in it for you?

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Education/Certification

• High school diploma or GED.

Experience

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.

Skills

• Able to read building electrical and sprinkler plans as required for clearing equipment trouble
• Standing, stooping, lifting, climbing, crawling
• Valid driver's license required.

• Job Identification 3020792
• Posting Date 06/12/2026, 03:30 PM
• Locations 6060 Torrey Rd, Flint, MI, 48507, US