Operations Manager

About PIRTEK USA

PIRTEK the nation’s leading provider for on‑site hydraulic and industrial hose assembly and replacement. Our success is driven by a team of dedicated franchise partners and team members who are guided by our core values: PIRTEK franchisees operate brick‑and‑mortar service centers and purpose‑built mobile service units, which boast a 1‑hour ETA for on‑site emergency hose services, available 24/7/365, setting us above the competition.

Come join our growing team and keep your community operating!

PIRTEK is hiring for an Operations Manager to oversee and coordinate a team of Hose Installation Technicians, ensure customers receive exceptional service, and manage inventory levels to consistently meet customer needs. We are looking for a highly driven and self‑sufficient individual with excellent communication, teamwork, and customer service skills.

Our most successful Operations Managers are:

• Natural leaders
• Strong relationship builders
• Motivational to individuals and teams
• Mechanically inclined
• Organized in their work

Hydraulic and industrial hose experience is NOT required, but would be a great advantage. Each Operations Manager is provided with training opportunities, at the franchise owner’s discretion, on industry knowledge, PIRTEK front and back‑end processes, safety standards, and the associated operational software. PIRTEK USA also provides a 24/7 hotline, giving technicians expert support when troubleshooting unusual situations or abnormalities in the field.

Responsibilities

• Adhere to all industry and PIRTEK safety standards
• Provide strong leadership and accountability for a team of Hose Installation Technicians
• Field incoming phone calls to dispatch team members to service locations
• Ensure customers receive the highest quality of service by training a competent team, providing ongoing learning events, and ensuring Hose Installation Technicians have the tools and inventory needed for successful service
• Maintain materials and inventory by managing quantities, forecasting needs, and placing Purchase Orders, as needed
• Ensure company equipment and vehicles are well‑maintained
• Assemble and install hydraulic hoses for customers at the brick‑and‑mortar shop or on‑site, as needed
• Perform other related duties as assigned

You will primarily work at the PIRTEK brick‑and‑mortar location, in both the office and warehouse areas, and will provide in‑field support, as needed.

• Computer/desk work 50% of the time, on average; hose assembly and warehouse work 50%, on average
• You will be exposed to moderately loud equipment/machinery in the warehouse area
• Oil, grease, lubricant, and other “messy” substances are frequently used in this industry, which you will come in contact with
• You may be required to travel for training initiatives, at no cost to you

• Ability to read, write, and communicate in English
• Ability to be self‑driven while managing multiple priorities and requirements
• Outstanding communication skills (verbal and written)
• Motivating leadership style that drives team success
• Critical thinking and ability to make quick decisions
• Moderate to advanced computer/technology acumen (operational software; inventory management)
• Mechanically inclined/ability to work with hand tools and larger equipment

• High School diploma or GED
• Experience in a supervisory role (2+ years)
• Experience in an industrial/mechanical/construction or related field a plus
• Ability to pass a background check