Field Service Technician- FTTH

Field Service Technician – Fiber to the Home (FTTH)
Power Up Your Career—New Competitive Pay Rate!

Build your career with the technology that’s shaping the future of connectivity. WOW! is hiring a Field Service Technician – FTTH to install, maintain, and troubleshoot fiber-optic services for residential and business customers.

This is a hands-on, customer-facing opportunity for someone who enjoys working with technology, solving problems, and being out in the field. You’ll help bring fast, reliable fiber internet directly to our customers while developing valuable skills in a growing area of the broadband industry.

Why You’ll Love Working at WOW!

Performance bonuses that reward your contributions

Comprehensive health benefits

Company stock grant
401(k) with company match

Paid time off and paid holidays

Tuition reimbursement

Employee broadband discounts for employees living in a WOW! service area Company-provided tools and professional uniforms

Career growth opportunities with a growing organization

What You’ll DoAs an FTTH Field Service Technician, you’ll install and repair broadband communication systems from the customer’s equipment to the exterior fiber terminal. Your responsibilities will include:

Installing, terminating, and testing Fiber-to-the-Home networks at residential and business locations

Completing new connections, reconnections, disconnections, upgrades, downgrades, and service changes for internet, phone, and video services

Installing and relocating outlets and interior and exterior wiring

Connecting equipment and ensuring services operate properly

Troubleshooting and resolving FTTH installation and service issues

Performing network diagnostics, including ping tests, trace routes, and speed tests

Identifying and correcting signal or service-quality issues

Troubleshooting, repairing, and replacing components between the network and the customer’s equipment

Educating customers on their equipment, services, and the benefits of FTTH technology

Maintaining system security by properly terminating unused ports, tagging drops, and securing pedestals

Accurately documenting installation, maintenance, and repair activities

Following all WOW!, FCC, NESC, and OSHA safety and quality standards

Continuing to learn about emerging FTTH technologies and industry best practices

Completing other duties as assigned

What You’ll Bring A high school diploma or equivalentFTTH installation and termination experience

Knowledge of fiber-optic cable splicing and testing

One to two years of broadband communications experience is preferred

Excellent customer service and communication skills

The ability to explain technical information clearly to customers

The ability to troubleshoot issues and work independently in the field

The ability to work effectively both independently and as part of a team Strong organization skills and the ability to manage multiple priorities in a fast-paced environment

Basic proficiency with Microsoft Office, Google Workspace, email, and internet-based applications

Availability to work outside regular business hours when needed

The ability to carry and safely operate a 32-foot ladder

The ability to climb ladders and work in confined spacesA valid driver’s license and the ability to safely operate a company vehicle

Physical Requirements and Working Conditions This is an active, hands-on role performed indoors and outdoors in a variety of environments. You must be able to:

Stand and walk for extended periods across various types of terrain

Work outdoors in different weather conditions and temperatures

Carry tools, equipment, ladders, and tool belts

Carry, climb, and safely operate an extension ladder approximately 32 feet long

Lift and carry up to 75 pounds

Work in elevated areas, including roofs and utility poles

Wor…