Customer Success Manager
Job in
Floral Park, Nassau County, New York, 11001, USA
Listed on 2026-08-19
Listing for:
Insidea
Full Time
position Listed on 2026-08-19
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management, Technical Support, HelpDesk/Support -
IT/Tech
CRM Systems & Management, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Customer Success Manager
The Customer Success Manager will manage a portfolio of clients using Hub Spot's CRM, marketing, sales, and service tools. Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from Hub Spot products. The role requires close collaboration with sales, marketing, and customer success teams to provide exceptional service and drive client growth. The ideal candidate will have excellent client-facing skills and experience in delivering effective solutions to meet client objectives.
Job Responsibilities:
- Serve as the primary contact for a portfolio of clients using Hub Spot.
- Develop and maintain strong, long-term client relationships.
- Understand client business objectives and tailor Hub Spot solutions to meet those needs.
- Guide clients through onboarding and ensure successful implementation of Hub Spot tools.
- Provide ongoing support and training on Hub Spot's features and best practices.
- Identify opportunities for clients to optimize Hub Spot use and drive business growth.
- Monitor client usage and success metrics, proactively addressing any issues.
- Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
- Regularly communicate with clients to review progress, gather feedback, and update on new features.
- Prepare and present reports on client performance and ROI from Hub Spot.
- Collaborate with internal teams to resolve client issues and deliver exceptional service.
Qualifications:
- Bachelor's degree in Marketing, Business, Communications, or a related field.
- Proven experience as a Customer Success Manager for international clients, preferably within the SaaS or digital marketing industry.
- In-depth knowledge of Hub Spot's CRM, marketing, sales, and service tools.
- Strong understanding of digital marketing principles and practices.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to manage multiple clients and projects simultaneously.
- Strong problem-solving skills and a proactive approach to client management.
- Hub Spot certifications (e.g., Inbound, Hub Spot Marketing Software) are a plus.
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